Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field., Strong troubleshooting and problem-solving skills., Experience with customer support and technical assistance., Familiarity with software development and networking concepts..

Key responsibilities:

Provide technical support to customers via phone, email, and chat.

Diagnose and resolve technical issues related to software and hardware.

Collaborate with engineering teams to improve product functionality.

Document support interactions and maintain knowledge base articles.

Founded in 1989, Trilogy has enjoyed years of profitable success working exclusively with Global 1000 companies. Trilogy provides technology powered business services that result in transformational economic value for its customers. Unique in the industry, Trilogy ties its own revenue directly to the economic value it delivers. Trilogy business services are focused on the Automotive, Insurance and Telecom industries.

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