Offer summary

Qualifications:

Bachelor's degree in Business Administration or related field., Proven experience in customer support or management roles., Strong communication and interpersonal skills., Ability to analyze data and implement improvements..

Key responsibilities:

Oversee the customer support team and ensure high-quality service.

Develop and implement customer support policies and procedures.

Analyze customer feedback and metrics to improve service.

Collaborate with other departments to enhance customer experience.

Famedly is a complete medical collaboration platform delivered as a single, decentralized application that is transforming the way healthcare professionals collaborate and share data. Famedly helps utilities accelerate internal and intersectoral processes from hours to minutes, reduce care costs, decrease the risk of security vulnerabilities, and increase employee productivity. Famedly offers unmatched visibility, radically new levels of efficiency and the framework to respond quickly to digital health innovations in the future.

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