Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field., Strong problem-solving skills and attention to detail., Experience with customer support and technical troubleshooting., Familiarity with ticketing systems and remote support tools..

Key responsibilities:

Provide first-level support to clients via phone, email, and chat.

Troubleshoot and resolve technical issues reported by users.

Document and track support requests in the ticketing system.

Collaborate with other teams to escalate complex issues as needed.

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specialises in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Follow us on: Facebook: https://www.facebook.com/MilestoneTechnologiesInc Twitter: https://twitter.com/MilestoneTech Blog: https://milestone.tech/blog/

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