Offer summary

Qualifications:

Proven experience in desktop support or a related field., Strong knowledge of Windows operating systems and troubleshooting techniques., Excellent communication skills to assist users effectively., Relevant certifications such as CompTIA A+ or Microsoft Certified Professional are preferred..

Key responsibilities:

Provide technical support for desktop and laptop users.

Troubleshoot hardware and software issues in a timely manner.

Assist in the setup and configuration of new devices.

Document support requests and resolutions in the ticketing system.

DOXA Talent is redefining offshoring with a commitment to ethical practices and exceptional employee experiences. We help small and medium-sized business owners save up to 70% in payroll costs while providing their offshore and nearshore teams with a fully remote work environment. Our employees, whom we call VIPs, receive comprehensive benefits, including healthcare, vacation, and retirement plans, ensuring their well-being and professional growth. At DOXA Talent, we believe ethical outsourcing is essential. Our Conscious Offshoring model prioritizes our team’s needs and development. Here’s how we stand out: - Conscious Employer: We directly employ our team members, ensuring they receive full benefits and a flexible work-from-home framework. - Economic Alignment: Our model has no hidden costs, with a Build-Operate-Transfer (BOT) basis and a flexible 30-day termination policy. - Sustainable Practices: We operate without physical offices, promoting a fully digital work environment and environmental sustainability. - Bespoke Solutions: We deliver custom-fit solutions to ensure the right talent is placed in the right role, aligned with culture and fit. - Client Training: As remote work experts, we guide clients through the transition to remote operations. - Data & Security: We take the security of your data very seriously. We are proud to announce that DOXA Talent has been awarded the prestigious “Great Place to Work” certification. This award is based entirely on what our employees say about their experiences working here. This year, an impressive 96% of our employees affirmed that DOXA Talent is a great place to work, compared to just 57% at the average U.S. company. At DOXA, we’re not just about outsourcing; we’re about conscious offshoring that benefits businesses, employees, and the planet. Join us in creating a sustainable, ethical, and efficient future for work.

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