Offer summary

Qualifications:

Proven experience in technical support or a related field., Strong understanding of email systems and protocols., Excellent communication and problem-solving skills., Ability to work independently and manage multiple tasks..

Key responsibilities:

Provide technical support for email-related issues to clients.

Troubleshoot and resolve email configuration problems.

Document support interactions and maintain accurate records.

Collaborate with other teams to improve service delivery.

Side (formerly PTW) is a global video game development and services partner, offering technical and creative solutions to many of the largest developers and publishers around the world. Founded in Japan over 30 years ago, Side has since grown to become a global force with over 40 studios in 15 countries worldwide across North America, Europe, South America, and Asia. Our industry-leading services include codev, art, audio, quality assurance, localization, localization QA, player support, community management, and datasets. At Side, we drive innovation for unforgettable game experiences by infusing technology with human ingenuity. We work in every genre, on every platform, in all languages—bringing games to life, by your side. Learn more and get in touch at www.side.inc.

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