Offer summary

Qualifications:

Strong communication skills and customer service experience., Familiarity with digital advertising platforms like Meta and Google ads., Ability to handle sensitive information with confidentiality., Experience in social media management and content creation..

Key responsibilities:

Manage front desk operations including client bookings and inquiries.

Make follow-up calls to ensure client satisfaction and support their journey.

Educate clients on treatments and skincare offerings while maintaining admin procedures.

Monitor and respond to social media engagement and contribute to content creation.

You deserve nothing but the best when it comes to hiring virtual assistants. That's why we've carefully handpicked top-level professionals from the Philippines, ensuring that only the most accomplished individuals join our elite team.Imagine having access to a talented pool of virtual assistants who provide unparalleled support for your business. Whether you need assistance on a part-time or full-time basis, our vetted professionals are here to cater to your every need. From managing your calendar and handling administrative tasks to executing strategic plans and providing exceptional customer service, our virtual assistants bring professionalism and experience to every task they undertake.But what sets Virtual Coworker apart is our dedication to long-term partnerships. We aren't interested in short-term fixes; instead, we focus on finding the perfect match between businesses and virtual assistants for sustained success. By fostering strong relationships built on trust, communication, and professionalism, we ensure that your business flourishes.

Job description

• Manage all front desk operations, including client bookings, confirmations, enquiries and redirect to relevant team members as needed.

• Make thoughtful follow-up calls and recalls ensuring client satisfaction

• Review, organise inbound enquires across digital advertising platforms (Meta and Google ads), and support clients through every stage of their skin and cosmetic journey

• Monitor and maintain effective admin procedures prior to clinic appointment including consent forms, pre- and post-care instructions, and stock management

• Educate clients on our treatments, promotions, and skincare offerings

• Handle sensitive client information with professionalism and confidentiality

• Social Media & Digital Engagement

• Monitor and respond to social media messages and comments professionally

• Develop quarterly content posts for our social media.

• Contribute up to 4 weekly posts across reels, stories, and regular post, with effects hash-tagging to increase brand visibility.

• Support the marketing team with scheduling and social media planning

Required profile