Account Management/Pre-Sales

At STATSports, we work with some of the biggest names in sport and you’ll play an important part in the ongoing success of an international, world leading company. 

We’ve come a long way since our humble beginnings in 2008 to becoming the leading brand in GPS player tracking and analysis: all made possible by our amazing people.  

We are a mission-driven collective: we innovate and never sit still, always striving for better and we believe the best is yet to come.  

About the Role 

We are looking for a world class, Japanese speaking Account Manager with a Sports Science background to provide excellent support to our professional sport clients within Japan. Working as a self-employed contractor you will work with some of the most prestigious sporting organisations, you will be responsible for providing training, sports consultancy and ongoing support-ensuring the highest level of service is always provided. You will also become an expert in our industry leading technology, ensuring clients derive maximum value from our products and services. In addition to supporting existing clients, you will play an important role in Business Development, providing demonstrations and assistance to prospective clients in your region. 

JOB DESCRIPTION

Account Management 

• Serve as the lead point of contact for all customer account management matters. 

• Be strategic in your approach, providing proactive, value add account management services 

• Ensure clients are using most up to date products, and are fully trained on every aspect of the STATSports GPS system. 

• Be highly personable and professional. 

• Build and maintain strong, long lasting client relationships. 

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives. 

• Ensure prompt and accurate answers to clients’ queries and assist with challenging requests or issues escalations as needed. 

• Recording interactions with clients daily to create a timeline of service provided. 

• Visit clients throughout the year to ensure client’s needs and objectives are being met. · Prepare reports on accounts status. 

• Clearly communicate the progress of monthly/quarterly initiatives to internal/external stakeholders. 

• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas. 

Pre Sales 

• Support Pre-Sales team, by delivering online and onsite demonstrations of STATSports’ new products and services to prospective clients. 

• Compile, share and file all necessary online/onsite demo reports on Salesforce for future reference or to furnish Business Development team with necessary information.  

• Manage your schedule of online/onsite demonstrations week to week and complete all necessary reports for Pre Sales Manager. 

• Provide technical advice to sales team during all stages of the sales cycle 

• Support your BD colleagues in identifying markets for sales activity and enhancing and developing strategies of how to penetrate sports and clubs within those markets. 

About you 

You’ll Need to have 

• Fluent Japanese and English (oral and written) 

• Educated to degree level in sports science or related field 

• A good understanding of the dynamics of the Japanese football and rugby industry  

• Previous commercial experience with an ability to build lasting relationships with clients 

• Hold a Japanese driving license and have access to own car 

• Ability to travel up to 50% of the time 

• This is a remote role and the contractor must be based in Japan. 

Desirable criteria 

• Experience in sports coaching, sports performance analysis or strength and conditioning 

• Experience working with a GPS Performance Tracking system 

No-one wins unless everyone wins!  

We believe that diverse teams have the greatest impact, so we really care about creating a diverse and inclusive environment. At STATSports, no one wins, unless everyone wins so we’re focused on creating a team where everyone feels they belong. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us. If you do, you'll be joining an environment where everyone has an equal opportunity to share their opinion, showcase their skills, develop their career and be part of a caring and inclusive team.  

Why STATSports?  

We’re still a small business that happen to be the world leader in our field, that means you can be a part of something big.   

Working with STATSports, you’ll have a real impact and see directly how the services you provide make a difference in sport at the elite level. You’ll collaborate with a world class team and be given the freedom to innovate, create and deliver at the highest level.