Offer summary

Qualifications:

Fluent in Spanish and/or Portuguese, and proficient in English., 5-7 years of B2B SaaS Customer Success experience., Strong project management and time management skills., Technical proficiency with APIs, SaaS platforms, and data integrations..

Key responsibilities:

Manage onboarding timelines, milestones, and deliverables for new customers.

Own the full technical setup and configuration of the platform.

Collaborate with clients’ technical teams to ensure accurate integrations.

Provide training and documentation to ensure client readiness.

Job description

Technical Implementation Manager - Spanish/Portuguese Speaking
Location: Remote (US-based preferred)
Department: Customer Success
Reports to: Director, Customer Success

Purpose

To ensure smooth onboarding and successful technical setup of the platform for new customers.

Mission & Goals

Deliver technical onboarding projects on time and within scope
Build a strong foundation for product adoption and customer success
Enable long-term retention through quality implementation practices

Responsibilities

Manage onboarding timelines, milestones, and deliverables for new customers
Own the full technical setup and configuration of the platform
Collaborate with clients’ technical teams to ensure accurate integrations
Troubleshoot setup issues and provide timely resolution
Partner with Customer Success Managers for a smooth post-onboarding handoff

Main Tasks

Lead kickoff meetings and gather technical requirements (in English, Spanish, and/or Portuguese)
Configure the platform, including integrations, user permissions, and data flow
Test and validate system functionality in collaboration with the client
Provide training and documentation to ensure client readiness
Transition the account to the ongoing CS team with clear documentation

Qualifications

Fluent in Spanish and/or Portuguese, and proficient in English
5-7 years of B2B SaaS Customer Success experience
Excellent written and verbal communication skills across all three languages
Ability to juggle multiple priorities while maintaining a strong customer focus
Strong project management and time management skills
Technical proficiency with APIs, SaaS platforms, data integrations, and SSO
Excellent problem-solving and troubleshooting abilities
Confident communicator who can guide clients through technical conversations and training
Experience working in customer-facing implementation or onboarding roles

About Gravyty

At Gravyty, we are redefining how higher education, K-12, and nonprofits engage students, alumni, and donors. Our AI-powered platform transforms engagement by breaking down data and technology silos, creating a seamless experience across the entire lifecycle—from student success to alumni and donor relationships. Trusted by over 2,750 institutions and organizations, Gravyty powers more than 25.5 million interactions annually, driving better outcomes, greater efficiency, and stronger connections.

Our global team of 150+ passionate professionals is united by a shared commitment to innovation, excellence, and making a real impact. If you’re looking to be part of a dynamic, purpose-driven company, Gravyty is the place for you.

We offer competitive benefits, employer-matched retirement plans, flexible time off, and a supportive environment where your contributions make a difference.

We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the hiring process, please let us know, and we will work with you to meet your needs.

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