Senior Marketing Operations Manager

The Senior Marketing Operations Manager will lead the marketing technology stack, focusing on efficiency, scalability, and data integrity. This role is responsible for managing key platforms including HubSpot, Ringlead, and Chili Piper, and for reporting of marketing team performance.

This is a remote position that can be performed from Canada or the United States.

Key Responsibilities

Platform Management:

• Own and optimize our HubSpot instance for marketing automation. Must have experience consolidating & migrating HubSpot instances through mergers & acquisitions.
• Manage and maintain RingLead for data cleanliness.
• Oversee Chili Piper for scheduling and lead routing.
• Ensure seamless integration between marketing tools and other business systems.
• Troubleshoot and resolve technical issues related to marketing platforms.

Data and Analytics:

• Develop and maintain marketing operations dashboards and reports in RampMetrics.
• Analyze data to identify trends and opportunities for improvement.
• Ensure data accuracy and integrity across all platforms.
• Deliver weekly performance reports to marketing leadership and partner with senior stakeholders to support board-level reporting and strategic decision-making.

Process Improvement:

• Develop and document marketing operations processes and procedures.
• Identify and implement process improvements to increase efficiency.
• Stay current with industry best practices and emerging technologies.
• Delegate tasks and projects effectively.

Qualifications:

• 5+ years of experience in marketing operations, with a focus on managing marketing technology platforms.
• Platform Expertise: Strong proficiency in HubSpot, Ringlead, Chili Piper, and Salesforce.
• Analytical Skills: Ability to analyze data and generate actionable insights.
• Process Improvement:Experience developing and implementing process improvements. Experience handling marketing operations through mergers & acquisitions.
• Communication Skills: Excellent written and verbal communication skills, especially communicating process changes and project plans.
  

About Gravyty

At Gravyty, we are redefining how higher education, K-12, and nonprofits engage students, alumni, and donors. Our AI-powered platform transforms engagement by breaking down data and technology silos, creating a seamless experience across the entire lifecycle—from student success to alumni and donor relationships.  Trusted by over 2,750 institutions and organizations, Gravyty powers more than 25.5 million interactions annually, driving better outcomes, greater efficiency, and stronger connections.

Our global team of 150+ passionate professionals is united by a shared commitment to innovation, excellence, and making a real impact. If you’re looking to be part of a dynamic, purpose-driven company, Gravyty is the place for you.

We offer competitive benefits, employer-matched retirement plans, flexible time off, and a supportive environment where your contributions make a difference.

We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the hiring process, please let us know, and we will work with you to meet your needs.