Offer summary

Qualifications:

Bachelor's degree in Business Administration or related field., Proven experience in customer success or account management roles., Strong leadership and communication skills., Ability to analyze data and drive strategic initiatives..

Key responsibilities:

Lead the customer success team to ensure client satisfaction and retention.

Develop and implement strategies to improve customer experience.

Collaborate with sales and product teams to align customer needs with company offerings.

Monitor customer health metrics and report on success outcomes.

Finova is the UK's largest mortgage and savings technology provider that lets financial institutions stay ahead of the market with a flexible, proven suite of solutions. With Finova, they can bring in more customers with a smoother experience, respond faster to industry and internal changes, and handle more volume without increasing operational costs. Backed by an open architecture that fits any tech stack and a team with deep expertise, Finova is proven to scale, processing over £50 billion in loans and managing almost £50 billion in savings each year for more than 60 leading mortgage and savings providers. With Finova, financial institutions become the leader everyone thinks of first.

Required profile