Offer summary

Qualifications:

Bachelor's degree in Information Technology or related field., Strong knowledge of IT service management and support processes., Excellent communication and problem-solving skills., Experience with ticketing systems and remote support tools..

Key responsibilities:

Provide first-line support for IT service requests and incidents.

Troubleshoot and resolve technical issues for end-users.

Document and track all support activities in the ticketing system.

Collaborate with other IT teams to ensure timely resolution of issues.

WMDO provides medical device professionals with the extensive knowledge and unrivaled experience of the industry's leading experts and authorities to deliver the latest and most effective online medical device training available in the world. Our unique and innovative multimedia training courses are specifically developed to offer today’s medical device professional the convenience, flexibility and cost effectiveness of state of the art online content delivery that’s not only on demand and just in time, but provides you with the most up to date knowledge and expert insight for a truly effective and practical learning experience with long-term, measurable results. So whether you’re new to the world of medical devices or a seasoned professional out to acquire new competencies, make the most of your career and discover how partnering with WMDO online training can quickly help you build knowledge, develop critical skills and create your competitive advantage.

Required profile