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Director of Call Center Operations

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

Bachelor's degree in Business Administration or related field., Proven experience in call center management or operations., Strong leadership and team management skills., Excellent communication and problem-solving abilities..

Key responsibilities:

  • Oversee daily operations of the call center to ensure efficiency.
  • Develop and implement strategies to improve customer service and satisfaction.
  • Manage and train call center staff to achieve performance goals.
  • Analyze performance metrics and prepare reports for senior management.

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