Offer summary

Qualifications:

High school diploma or equivalent required., Proven experience in customer support or a related field., Strong communication and problem-solving skills., Familiarity with customer service software and tools..

Key responsibilities:

Respond to customer inquiries via phone, email, and chat.

Provide accurate information and solutions to customer issues.

Document customer interactions and feedback in the system.

Collaborate with team members to improve service processes.

In 2003, Tyro set out to change the way payments are made. Today, we're still on a mission to make payments the easiest part of doing business, believing that nothing should stand in the way of business success for Australian merchants. We power more than 73,000 merchants across the country with in-store, online and on-the-go payments solutions designed specifically for businesses in hospitality, retail, services and health.A tech company at heart, innovation has always been a part of our DNA at Tyro. We were the first tech company to obtain a full banking licence in Australia, allowing us to develop an integrated payments, banking and lending offering built specifically to make it easier for merchants to pay and get paid. Through Tyro, Australian merchants can accept payments anywhere, anytime, receive their takings on the same day and access fast, flexible funding through our award-winning repay-as-you-trade business loan as they scale and grow.Marking our twenty-first birthday in 2024, this year we celebrate more than two decades of integrated connectivity with Australia’s innovative digital payments ecosystem. We work with more than 700 active partners in our broad and growing network to create seamless payment experiences and value-added products that customers love.

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