Implementation Director (B2B/ B2B2C)
Offer summary
Qualifications:
High School Diploma or GED required; Bachelor's Degree preferred., Minimum of two years' experience in project management, client implementation, or operations management., Experience with CRM systems like Salesforce and knowledge of process automation., Excellent communication skills, both written and verbal, with strong problem resolution abilities..Key responsibilities:
- Develop and implement project plans for onboarding new clients and group accounts.
- Serve as the primary point of contact for clients, managing operational and technological integration.
- Utilize tracking mechanisms to provide status updates to senior leaders and manage client demands.
- Work cross-functionally with internal teams to ensure successful project execution and client satisfaction.
Job description
Allstate Identity Protection is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We combine our advanced investigative systems with our expertise in working with businesses to ensure our customers remain protected from any online threat.
Job Description
We are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary, and Business Unit of Allstate since 2019. We are committed to making digital life easier, safer, and more rewarding by offering innovative protection against digital fraud, so members can live confidently online.
3000+ employers partner with AIP to provide their employees (via voluntary benefits) a safe and secure digital life
Essential Functions:
Develop and implement project plans for the onboarding of new clients/ group accounts
Serve as the clients’ primary point of contact and subject matter expert for the operational and technological components of integration
Demonstrate superior follow-through, assimilate information quickly, and communicate comfortably with their account contacts at all levels of management within an organization.
Follow up with clients, demonstrate ability to multi-task and manage conflicting priorities without impacting deadlines, plan and execute with minimal supervision, strong work ethic, exceptional integrity
Utilize tracking mechanisms to deliver status updates to senior leaders
Utilize pipeline management software to gather information on sales opportunities and marketing requests
Work cross-functionally with internal partners to meet client demands
Take part in regular activities that include navigating and troubleshooting through multiple internal systems, follow-up communication, and escalation resolution.
Tackle new assignments and wear multiple hats, advocating on behalf of partners and Allstate Identity Protection simultaneously
Interact with a wide variety of behavioral and personality styles effectively and make all feel comfortable
Required Education, Skills and Experiences
High School Diploma/ GED
Minimum of two years’ experience in project management or client implementation or operations management
Experience with CRM such as Salesforce or similar
Solid knowledge of process automation, including creating .csv and .txt files
Basic understanding of PGP encryption and SFTP
Intermediate to advanced skills with MS Office, Outlook, Excel, PowerPoint, Word
Communication Skills: Excellent written, spoken, listening, and critical analysis skills
Presentation Skills: Via web, phone and in person
Self-Starter: Strong problem resolution skills
A wide degree of creativity and latitude
Preferred Education, Skills and Experiences
Bachelor’s Degree
4+ years of experience in project management, client implementation, or operations
Prior experience in employee benefits /Voluntary benefits/affinity marketing industry or similar field
Prior experience implementing projects in B2B2C space
AIP2024
Note: The AIP base salary offered is between $90 and $100K with additional annual performance bonus of up to 10% of base salary (please ignore the compensation range shared below as it encompasses related Allstate job families)
Benefits (partial list) : $80/ month connectivity stipend, up to 20 days per year PTO, 9 national holidays, medical/dental/vision with HRA/FSAs, and other perks. Please visit www.allstategoodlife.com to review specific benefits information. AIP employees partake in our parent company Allstate US benefits effective Jan 1st, 2025
Skills
Compensation
Compensation offered for this role is $66,800.00 - 120,650.00 annually and is based on experience and qualifications.At Allstate Identity Protection, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
We are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary of The Allstate Corporation. We go beyond the typical identity theft protection! Our Allstate Digital Footprint™, identity theft and credit monitoring services, fraud remediation and restoration services help our subscribers safeguard their personal information, data they share online, and the relationships they treasure.
Employment Criteria: The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen
Work Environment: Except for our Customer Care roles which necessitates onsite work, most other roles are remote. AIP is a remote-first company; however, our roles are open to in-office or flex work if you live in a city with a physical office location
Physical Demands: We primarily collaborate with our colleagues through virtual meetings and office collaboration tools. Employees will have to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity machinery, as necessary. Employees must be able to remain stationary for extended periods and must be able to observe and interpret written and/or verbal communication.
Additional Information: AIP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We are committed to the full inclusion of all qualified individuals. As part of this commitment, AIP will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Please let us know if you need a reasonable accommodation.
AIP uses the E-Verify employment verification program.
Required profile
Experience
Other Skills
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Office
- Communication
- Creativity
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