Offer summary

Qualifications:

Proven experience in a service desk or technical support role., Strong knowledge of IT systems and troubleshooting techniques., Excellent communication and interpersonal skills., Relevant certifications such as ITIL or CompTIA A+ are a plus..

Key responsibilities:

Provide first-line support to users via phone, email, or chat.

Diagnose and resolve technical issues in a timely manner.

Document and track support requests using a ticketing system.

Collaborate with other IT teams to escalate complex problems.

Established by former Head of Learning Technologies at IBM, Rob Arntsen, MyKnowledgeMap has led the way in innovative, leading and life changing learning technology projects since its inception 20 years ago. Initially founded upon supporting trainees in medicine and healthcare with mobile assessment technology, MyKnowledgeMap has since invested in developing a comprehensive portfolio of innovative learning technology platforms to support educational institutions and training providers worldwide.

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