Offer summary

Qualifications:

3+ years in an Account Manager, Customer Success, or Sales role, preferably in a startup, SaaS, or creative agency setting., Fluent in English with exceptional communication and interpersonal skills., Strong commercial acumen with a proactive, sales-oriented mindset., Highly organized and independent, thriving in fast-paced environments..

Key responsibilities:

Own post-sales relationships with a portfolio of clients, ensuring their success and growth.

Act as the strategic point of contact for clients after onboarding, guiding them and identifying opportunities.

Conduct regular check-ins and strategic reviews with clients to understand business goals and align service offerings.

Maintain CRM hygiene and track key metrics related to client growth, satisfaction, and retention.

Job description

🚀 About Awesomic

We are a web app that matches businesses from around the world with the best-fit talents using an AI-driven algorithm. Since our founding in 2020, we’ve completed 14,000+ tasks for 4,000+ clients, including Reface, Lift99, SilviaTerra, Y Combinator startups, and various VC funds.

Now Hiring: Account Manager (Post-Sales) to become a trusted partner to our clients, nurturing long-term relationships, driving value, and unlocking growth opportunities. If you're proactive, commercially minded, and passionate about helping customers succeed beyond the sale, we’d love to meet you!

Location: remote in LatAm or Portugal.

🧑‍💻 What You'll Do:

Own post-sales relationships with a portfolio of clients, ensuring their success and growth with Awesomic.
Act as the strategic point of contact for clients after onboarding—guiding them, identifying opportunities, and building loyalty.
Proactively identify expansion opportunities (upsell/cross-sell), work closely with sales and product to drive value.
Conduct regular check-ins and strategic reviews with clients to understand business goals and align service offerings.
Maintain CRM hygiene and track key metrics related to client growth, satisfaction, and retention.
Build strong relationships with decision-makers to become a trusted advisor.
Monitor client usage, identify friction points, and solve issues before they escalate.
Educate clients on features and new services that add value to their workflow.

🧑‍🚀 About You:

3+ years in an Account Manager, Customer Success, or Sales role—preferably in a startup, SaaS, or creative agency setting.
Fluent in English.
Strong commercial acumen with a proactive, sales-oriented mindset—you love spotting opportunities and going after them.
Highly organized and independent: you thrive in fast-paced environments and take full ownership of client outcomes.
Exceptional communication and interpersonal skills—you build trust fast and tailor your style to diverse client types.
Familiar with tools like Hubspot.
Strong psychological maturity to handle challenging or high-pressure situations with resilience and professionalism.

💎 What's on us:

You’ll join the coolest community of goal-driven people who love what they do and are ready to change the game with innovative decisions;
You’ll have the opportunity to work closely with Roman Sevast and Stacy Pavlyshyna, Founders of Awesomic, YC alumni, and Forbes 30 Under 30 honorees;
You’ll have unlimited prospects to develop as a professional;
You'll benefit from a mental health support program, a work laptop (MacBook), unlimited vacation days, coverage for courses and other learning activities, health insurance, and the ability to work in a hub in Warsaw, Kyiv, or Lisbon.

We'd love to meet our new Account Manager soon! 😎

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