Offer summary

Qualifications:

10+ years of experience in operations within SaaS or tech-enabled service environments., Strong data orientation with the ability to use metrics for decision-making., Proven problem-solving abilities and a process-driven mindset., Excellent communication skills and experience in cross-functional collaboration..

Key responsibilities:

Lead and mentor a growing operations team, including people managers.

Optimize processes and introduce automation to enhance efficiency.

Collaborate with Product, Engineering, and Customer Success teams to ensure operational excellence.

Define and report on KPIs related to operational performance and customer satisfaction.

Job description

About the Role
We’re supporting a mid-sized Tech company in the search for a strategic and experienced Head of SaaS Transformation. Reporting directly to the CTO, this leadership role is focused on scaling operational excellence across the organization. You will oversee the teams responsible for manual execution work, drive quality and efficiency, and build systems to support sustainable growth.

This is a key position for someone who thrives in fast-moving environments, has a passion for process optimization, and knows how to lead high-performing teams with a balance of strategy and execution.

Key Responsibilities

Lead and mentor a growing operations team, including people managers
Optimize processes, identify bottlenecks, and introduce automation where possible
Oversee quality control and ensure consistent, high-standard execution
Collaborate cross-functionally with Product, Engineering, and Customer Success
Design and implement scalable operational strategies to support company growth
Maintain operational stability and proactively identify risks or gaps
Define, track, and report on KPIs related to operational performance and customer satisfaction
Lead hiring, onboarding, and training of new team members

What You Bring

10+ years of experience in operations within SaaS or tech-enabled service environments
A process-driven mindset with a track record of optimizing workflows
Strong data orientation — confident using metrics to inform decisions
Proven problem-solving abilities and a bias for action
Familiarity with SaaS tools, automation platforms, and operational systems
Excellent communication and cross-functional collaboration skills
Strategic thinking paired with a hands-on, results-focused approach

About HighlightTA

This opportunity is presented by HighlightTA, your on-demand talent team. We make hiring easy with flexible, on-demand talent solutions. We partner with startups and scale-ups to embed talent partners, lead recruitment projects, and manage full talent functions. Our data-driven approach ensures fast hiring and access to top-tier talent, while flexible terms help you save time and reduce costs. Follow us on Linkedin to learn more.

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