Bachelor's degree in Business Administration or related field., Proven experience in customer support or management roles., Strong communication and interpersonal skills., Ability to analyze data and improve processes..
Key responsibilities:
Oversee the customer support team and ensure high-quality service.
Develop and implement customer support policies and procedures.
Analyze customer feedback and metrics to enhance service delivery.
Collaborate with other departments to resolve customer issues.
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It’s a weird name, isn’t it? We chose Bending Spoons after the iconic scene in The Matrix, where the hero discovers that what seems impossible often isn't. In 2013, when we were a punchy little startup, the parallel seemed appropriate. Today, even more so.
That five-person startup has blossomed into 300-plus bright, curious, and inventive Spooners from more than 30 countries. Some of our apps have become household names. Take Splice—in terms of revenue, the world's number one mobile video editor. Or 30 Day Fitness—the Health & Fitness category leader with over 60 million downloads.
Plenty has changed since those early startup days. But our mission remains steadfast. We're still going all-out every day to improve lives through our products, our career opportunities, and our impact on the world. It’s a wonderful journey to be on!
P.S. We've won a bunch of awards for being one of Europe's best places to work and Italy's best place to work for women, for innovators, and overall. Check out our Glassdoor reviews to learn more about working together!