Senior Energy Market Analyst (Support)

About the Position

Energy Exemplar is the leader in energy market/system simulation software, with its two platforms: PLEXOS and AURORA. These software platforms have a significant presence in global markets. We are seeking a confident, self-motivated, and professional person for the role of Senior Energy Market Analyst in our Support Team. The role of Senior Energy Market Analyst (Support) is primarily responsible for delivering an outstanding customer experience and product support for existing and new clients where required to ensure the product is being used effectively and to promote customer retention. The company has consistently grown its global client base and the successful candidate will have many opportunities to interface with a diverse mix of clients with the goal of enhancing their software user experience.

• Learn our software to an advanced level.
• Provide technical support to customers and track support cases from start to finish.
• Work with clients to resolve issues related to our Cloud offerings and our Desktop version.
• Collaborate with Cloud Developers and Engine/GUI Developers to ensure issues are resolved and development requests are properly documented.
• Provide onsite and web-based trainings to existing and potential clients.
• Maintain and update training materials.
• Compose articles and produce videos to educate clients and to market our software. 
• Construct tools and examples that clients can utilize to utilize our software more effectively.
• Assist in maintaining software user documentation and help platforms.
• Maintain a high level of power market knowledge, news, trends, and developments.
• Communicate market trends and customer requirements with the development team as needed.
• Assist Account Management with Retention calls and visits with clients. 
• Assist in preparation and presentations for energy related tradeshows and conferences. 
• Travel to client sites as required.

Key Stakeholder Relationships

This position works closely and collaboratively with all Energy Exemplar staff but in particular:

• Support, Sales and Solution Teams based in Adelaide.
• Indian Development Centre colleagues.
• Global Product Delivery Team 
• Global Product Development Team 
• Global Support Team

Candidate Requirements & Qualifications

• 5 years of full-time relevant work experience
• Strong analytical and problem-solving skills with the ability to research and learn new techniques.
• Ability to articulate the business problem to be analysed, quickly identify the critical elements of the problem, achieve a high-quality answer in a timely fashion, and synthesize answers to resonate with decision makers.
• Excellent communication skills, including strong verbal, presentation, and technical writing abilities.
• Team player, with the ability to be a self-starter and work independently as needed.
• Knowledge of fundamental energy market analysis, capacity markets, environmental markets, demand side management/energy efficiency, electric utility resource planning approaches.
• Demonstrated working knowledge of power plant operations, electricity, and gas markets.
• Experience with computer and database management languages such as VBA, Python and SQL.
• Working knowledge of the Microsoft Office suite (Excel, PowerPoint, Word, etc.) 
• Master’s degree: Electrical Engineering, Mechanical Engineering, or related field
• Degree or certificate specializing in Power Markets.
• Experience with power market production cost and expansion planning models.

Desired but not required

• 2 – 3 years PLEXOS experience