L2/L3 Technical Support Representative

Account overview: Is a managed office solutions provider offering integrated technology services to businesses. With over 25 years of industry experience, they deliver tailored solutions to enhance productivity and efficiency.

Core Services:

Managed IT Services
Print Solutions
Cloud Services
Security Solutions

Duties & Responsibilities:

• Troubleshoot live production server environments

• Business application troubleshooting

• Network and firewall troubleshooting

• Incident resolution

• Understanding and troubleshooting problem/incident

• Documenting resolution of incident

• Determining incident root cause

• Making recommendations and defining action plans

• Mentoring Sharing Best Practice knowledge and lessons learned

• Assisting and providing guidance to peers

• Assisting in the improving the overall customer service experience

Qualifications:

• Managed Service Provider experience a must

• 2+ years relevant experience

• Experience with the following technologies: Microsoft RDS, Microsoft Windows Client, and

• Microsoft Server Operating Systems, 3rd party business applications

• Excellent analytical skills and problem-solving abilities

• Excellent professional communication skills including excellent oral and written skills

• Experience in ConnectWise Manage is a plus

Perks:
Remote Work Setup
Company Laptop provided
HMO Coverage on Day 1 + Free HMO Dependent After 6 Months
Paid Time Off (Vacation Leave, Sick Leave, Birthday Leave, Maternity Leave, Paternity Leave, Solo Parent Leave, and more)
Unused Leave Conversion
Attendance Bonus
Annual Bonus
Monthly Prizes and Bonuses
PHP 10k to 30k Referral Bonus