Bachelor's degree in Engineering or related field., Experience with IT Service Management (ITSM) processes and tools., Active TS/SCI clearance is required., Strong analytical and problem-solving skills..
Key responsibilities:
Design and implement process improvements for ITSM.
Collaborate with cross-functional teams to enhance service delivery.
Monitor and report on process performance metrics.
Provide training and support for ITSM tools and methodologies.
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