Offer summary

Qualifications:

2+ years of experience in admin, customer service, or EA support roles, preferably in the fitness/wellness industry., Familiarity with Mindbody booking system or similar tools like Acuity and Zen Planner., Excellent written and spoken English communication skills., Highly organized and detail-oriented with the ability to manage multiple tasks efficiently..

Key responsibilities:

Assist clients with booking, cancellations, and class changes using the Mindbody App.

Respond to client inquiries via email, phone, and social media, resolving issues related to memberships and schedules.

Draft and send weekly emails and newsletters to clients, maintaining a consistent brand voice.

Track and process client leave requests and membership suspensions, ensuring accurate record-keeping.

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

2+ years of experience in admin, customer service, or EA support roles (fitness/wellness industry a plus) Familiarity with Mindbody booking system (or similar tools like Acuity, Zen Planner, etc.) Excellent English communication (written and spoken) Highly organized, detail-oriented, and able to manage multiple tasks efficiently

Core responsibilities:

Booking System Support (Mindbody App): Assist clients with booking, cancellations, and class changes Manage membership freezes, leave requests, and system updates Monitor booking trends and flag any issues or overbooking concerns Customer Service: Respond promptly and professionally to client emails, phone calls, and social media messages Resolve inquiries related to memberships, schedules, payments, or class access Escalate more complex concerns to management when necessary Communication & Engagement: Draft and send weekly emails/newsletters (e.g., announcing new trainers, schedule updates) Set up and manage Facebook and WhatsApp groups for new member cohorts or programs Maintain a welcoming tone and consistent brand voice across communication platforms Client Administration: Track and process leave requests and membership suspensions accurately in the system Keep client records and communication history up to date Send reminders, follow-ups, and important notices as needed

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

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