Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.
Go Premium

Career Opportunities: Tech Officer: Call Desk Consultant (15173)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
South Africa

Offer summary

Qualifications:

Minimum NQF 4: Grade 12 or equivalent education., At least 2 years of experience in hardware solutions within the retail environment., Certifications such as CompTIA A+, MCSA, MCSE, or Linux LPIC are preferred., Strong ICT knowledge and problem-solving skills are essential..

Key responsibilities:

  • Provide remote support and assistance to clients, resolving technical issues.
  • Follow up on outstanding queries in accordance with service level agreements.
  • Redirect problems to the appropriate resources and escalate recurring issues to management.
  • Maintain professionalism and accuracy when engaging with clients and update the call logging system.

BCX logo
BCX
5001 - 10000 Employees
See all jobs

Job description

 
Business unit, Department, Reporting

Buisness Unit: CPS

Department: Field Services

Core Description

Provides remote support and assistance to BCX clients. Determining root cause and finding appropriate solutions that satisfy the client’s needs

Key Deliverables / Primary Functions

Remotely investigating technical issues for the client and providing resolution. 

Following up on all outstanding queries timeously as per the SLA per client.

Redirecting any problems or incidents that may occur to the correct resource.

Identifying and escalating recurring problems and situations to both the management team.

Tracking and routing logged problems and requests.

Updating resolved incidents on the call logging system.

Ensuring the highest level of accuracy and professionalism is maintained when engaging with clients.

Core Functional Skills & Capabilities
ICT Knowledge
Technology Consulting
Problem solving
Communication
Customer Focus
Core Behavioural Competencies
Deciding & Initiating Action
Working with people
Delivering Results & Meeting customer expectations
Applying expertise & Technology
Culture Match
Job Match
Minimum Qualifications
OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience

Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment

Certifications
Applicable industry certification will be an advantage
CompTIA A+
Microsoft Systems Associate or Engineer (MCSA or MCSE);
Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
Ability to work extended /long hours as and when required
Workplace / Physical Requirements
Full-time Client Based Position
Billable
 

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Computer ScienceCustomer CentricityComputer HardwareLinux Administration

Other Skills

  • Consulting
  • Communication
  • Problem Solving
  • People Management
  • Decision Making
Are you interested?

Consultant Related jobs

See more Consultant jobs