Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field., Proven experience in technical support management., Strong leadership and team management skills., Excellent communication and problem-solving abilities..

Key responsibilities:

Oversee the technical support team and ensure high-quality service delivery.

Develop and implement support strategies to improve customer satisfaction.

Collaborate with other departments to enhance product support.

Monitor performance metrics and prepare reports for senior management.

Diasorin is an Italian multinational biotechnology company that produces and markets in vitro diagnostics reagent kits used in immunodiagnostics and molecular diagnostics. Starting from 2021, the company also commercializes Life Science products. The Group was founded in 1968 and is headquartered in Saluggia (Italy). Its line of products used by diagnostic laboratories that are part of hospital facilities or operate independently can meet the needs of the following clinical areas: infectious diseases, cardiac markers, bone metabolism, hepatitis and retrovirus, oncology and endocrinology. DiaSorin can offer the market an assay menu that is unique for its width and presence of specialty tests, which identify us as “the” in vitro diagnostics specialist. DiaSorin also provides Life Science products that have a wide range of applications including academic and scientific research, public health and food safety, plant pathogens detection and cell counts, viability, and cell health analyses.

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