Offer summary

Qualifications:

Advanced knowledge of JIRA Cloud administration including project creation and user management., Familiarity with JIRA Service Management for handling service requests., Clear written and verbal communication skills for interacting with diverse users., Experience with automation tools and understanding of Agile methodologies..

Key responsibilities:

Manage user access, roles, and permissions within JIRA.

Create and maintain projects, workflows, and custom fields based on requirements.

Troubleshoot user issues and provide timely communication and solutions.

Create reports and dashboards to help teams extract insights and ensure data integrity.

Job description

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health, and learning benefits, among others. Being a part of dLocal means working with 900+ teammates from 25+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What will I be doing?

Manage user access, roles, and permissions

Create and maintain projects, workflows, schemes, and custom fields

Configure issue types, screens, and layouts based on requirements

Respond to JIRA configuration requests via JIRA Service Management

Provide timely communication and solutions

Troubleshoot user issues, escalating complex problems as needed

Set up or modify workflows to meet project needs

Implement best practices for governance, permissions and security

Oversee integrations and add-ons (e.g., Tempo, ScriptRunner, Confluence)

Create and maintain reports, filters, and dashboards

Help teams extract insights and metrics

Ensure data integrity and consistent reportingUpdate documentation on configuration, processes, and best practices

Provide basic training and quick-tip sessions for users

Propose enhancements to optimize JIRA usage

Stay current on new features and integrate them into workflows

Collaborate to streamline processes and automate repetitive tasks

What skills do I need?

Advance knowledge of JIRA Cloud administration (project creation, workflow editing, user management)

Familiarity with JIRA Service Management for handling service requests and tickets

Ability to troubleshoot common and advanced JIRA issues

Clear written and verbal communication skills to interact with both technical and non-technical users

Detail-oriented mindset for maintaining data integrity and documentation

Experience with automation (e.g., JIRA Automation, scripting add-ons)

Understanding of Agile methodologies (Scrum/Kanban)

Prior experience in a helpdesk environment.

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!

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