Offer summary

Qualifications:

Bachelor's degree in Business, Marketing, or a related field., Strong communication and interpersonal skills., Experience in customer service or account management is preferred., Proficiency in CRM software and Microsoft Office Suite..

Key responsibilities:

Manage customer accounts and ensure satisfaction with products and services.

Act as a liaison between customers and internal teams to resolve issues.

Conduct regular check-ins with clients to assess their needs and gather feedback.

Prepare reports on customer interactions and satisfaction metrics.

Figure is a technology platform that powers a more efficient, transparent and liquid marketplace. Figure Lending LLC, is the largest non-bank provider of home equity lines of credit; our software has been used to originate more than $14B for 160k+ homeowners. Figure’s technology is embedded across a broad network of loan originators and capital markets buyers, and is used directly by homeowners in 49 states and Washington, DC. We have offices in NYC, San Francisco, Reno, Charlotte and Helena. Join us, we're hiring! https://figure.com/careers Figure Technologies Solutions is responsible for this page. Figure Lending LLC dba Figure. 650 S. Tryon Street, 8th Floor, Charlotte, NC 28202. NMLS ID 1717824. For licensing information, go to www.nmlsconsumeraccess.org. Equal Housing Opportunity. Terms apply. Visit figure.com for details. Visit https://www.figure.com/licenses/ for the full list of Figure Lending LLC Mortgage State Licensing details.

Required profile