ETS Operations Support Technician

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together. 

What’s unique about this role?

Oversees shipping and receiving operations for the ETS teams. Maintains the Intake computer lab, equipment, and supplies. Supports the Evidence Coordinator and Intake team with storage facility and coordinates proper disposal of sensitive materials including desktop/laptop computers, hard drives, CD/DVDs, etc., and assists with projects as needed.

What will this person do?

• Ship/Receive packages containing client media/evidence; maintain chain of custody for all packages and track all packages for auditing purposes.
• Prepare and coordinate all shipping requests from Client Services, Intake, Production, and Forensics, including packaging, courier scheduling, and liaising with FedEx.
• Maintain inventory of shipping supplies, and blank drives for Intake team use.
• Support Intake team by assisting with Intake queue and connecting hard drives to Intake workstations for remote employees.
• Assist in logging incoming media into evidence database; assist with disposition/destruction of evidentiary media as required.
• Store, safeguard, and maintain evidence in a storage facility; keep facility clean and well-organized.

Bring your passion and together we will shine. It would also be great if you had the following:

• Familiarity with data copying programs (e.g., RoboCopy, FastCopy, and Total Commander) desired.
• Demonstrated experience with computer hardware (e.g., handling and formatting hard drives, software installations, encryption, troubleshooting computers, etc.)
• Microsoft Office skills and experience working with Microsoft Windows operating systems.
• Experience with Apple Macintosh is a plus.
• Data entry experience and familiarity with chain of custody procedures is a plus.
• Keen eye for detail, accuracy, and organization 
• Ability to solve problems, prioritize, and multi-task in a fast-paced deadline-driven environment.
• Excellent verbal, written, and interpersonal communication skills with customer service focus.
• Proven ability to maintain confidentiality.

Work Environment and Physical Demands

• Duties are performed in a typical office environment while at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are!

As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.

Lighthouse offers a comprehensive quality benefits package including medical, dental, vision, and a 401k with company match. Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine, and other wellness plans. We offer a generous Flexible PTO program and paid volunteer days. Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance. 

This role will be eligible to participate in an annual bonus or incentive program. 

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients, and our people do what they do best—shine.