Voice Engineer

Ready to be a Titan?

As a Voice Network Engineer, you will be responsible for monitoring and troubleshooting the ServiceTitan communication platforms during their regular operation. Additionally, you will be part of the team that plans and improves our voice network infrastructure. This position is a critical bridge between our infrastructure and telecom teams, providing real-time operational data and insight into the stability of our product.

What you'll do:

• Assist with monitoring and troubleshooting of voice networks
• Collaborate with support specialists to resolve customer escalations Review voice network statistics, metrics and processes to improve the operational efficiency of the platform
• Interface with third-party vendors of telecommunications solutions regarding troubleshooting and configuration issues
• Perform interoperability testing for telecommunications solutions
• Monitor and perform maintenance on the communication components of the ST application
• Be a part of the on-call rotation for monitoring the communication components of ServiceTitan

What you'll bring:

• An understanding of the SIP protocol, including the ability to diagnose and correct call flows.
• Experience with WebRTC and NAT traversal troubleshooting is a plus. Knowledge of networking concepts including TCP/IP, routing protocols, switches and OSI network layers Experience with VLANs, subnetting, and firewalls
• Experience with PBX / IVR routing concepts
• 2+ years experience with supporting telecom carrier operations
• 4+ years of work experience in a VoIP engineering position, preferably at a VoIP provider Understanding of how to diagnose and correct infrastructure and network interconnectivity issues
• Strong problem-solving and analytical skills

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $124,400 USD - $166,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.