Chief of Staff, Data Center

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We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Chief of Staff, Data Center                                                                  

Responsibilities:

The Chief-of-Staff is a key member of the Data Center Senior Leadership Team (SLT) and will be instrumental in providing (a) insights, (b) guidance, and (c) coordination to the SLT with a heavy focus on critical strategy and initiatives within the Data Center Playbook. This individual serves as the focal point for matters of collaboration among the Data Center leadership team and the principal point of coordination with adjacent business units. Highly influential, this position requires significant collaboration with other cross-functional senior leadership globally and Corporate Support Groups, in addition to strong communication skills and the ability to motivate and lead all levels through change.

Playbook Throughput: Become the focal point for Data Center strategy development and associated Playbook, as connected to the Enterprise strategy. This will be done through collaboration with various owners and functions to ensure clarity and understanding across all Data Center leaders. To effectively drive completion, this individual will assist owners with tactical plan development as needed. This may include adjusting the organizational structure to support change and improve playbook strategy execution.

Thought Leadership: Act as a member of the Data Center SLT. Substantial thought leadership is required to guide strategy and influence the direction of the business unit. Responsible for leading and executing select strategic initiatives and planning efforts that drive revenue growth, increase contribution margins, and improve operational efficiency across the business.

Complex Communication: Act as a focal point for senior-level communications for the Data Center business and as an extension of the business unit leader (for message framing, slide development, written communications, etc.); includes working closely with Corporate Communications to ensure appropriate messaging for critical deliverables (Data Center SLTs, One-Track, Quarterly Leadership Calls, Town Halls, All Hands Calls, QBRs, annual planning meetings, kickoff events, and other leadership forums), enhancing the business unit leader’s communications platform, and assessing the overall effectiveness of communications across the business.

Driving Initiatives: Collaborate with the broader team or in 1:1 settings with SLT members on specific initiatives and critical issues assigned to the Chief of Staff to drive progress, form overall recommendations for the business unit leader, and make final decisions where appropriate. Includes supporting key asks from Regional General Managers (RGMs), Sales/Commercial, and the supporting functions: Design & Construction, Site Selection, Global Services and HR/Finance/Legal.

SLT Support: Attend required business unit meetings and help drive the agenda (e.g., Data Center SLT meetings), ensuring efficient and prioritized use of leadership time. Actively participate in such meetings as needed. This role owns the Data Center leadership key event and meeting schedule.

Meeting Attendance: Attend various internal and customer meetings and functions with—or occasionally on behalf of—the business unit leader; ensure appropriate follow-up actions are taken. (This includes meetings with enterprise customers, regional or support functions, corporate meetings, etc.)

Key Skills, Requirements, and Competencies:

Candidates must have the ability to process a significant amount of information quickly, acting with the best interests of Regional General Managers and other senior leaders. Strong analytical skills, the ability to collaborate with senior thought leaders, and the capability to lead through change are essential. This role plays an important part in evaluating performance results, assessing risk factors, managing action items for Data Center commitments, tracking market and industry intelligence, and providing strategic perspectives on opportunities, threats, risks, and issues to be addressed by Data Center and Iron Mountain leadership.

Business Expertise:

• Analyze trends and extract insights
   

• Lead through change
   

• Drive and implement initiatives
   

• Communicate effectively across all levels of the organization
   

• Engage with executive-level customers on a wide range of topics
   

• Manage multiple high-impact strategic initiatives to completion
   

• Evaluate and act on business risk/reward tradeoffs
   

• Balance short- and long-term business implications in strategic planning
   

• Operate effectively in a fast-paced, cost- and system-constrained environment
   

• Background in strategic planning, marketing, finance, or strategy roles

Leadership:

A visionary leader capable of articulating a clear strategy, motivating others, and influencing in a matrixed environment. Must be self-directed, persuasive, and adept at building a sense of shared purpose among a senior team. This individual will engage across the entire organization and make decisions aligned with the long-term growth and success of Iron Mountain. As a representative of the business and a frequent interface with senior executives, they must model integrity, positivity, professionalism, and high standards.

Problem Solving:

This role requires proactive identification of issues and high-level problem solving, benefiting customers and improving internal processes. The ability to navigate constraints and deliver timely solutions is critical.

Communication:

Ability to communicate complex information with clarity and simplicity, whether in text (email / documents) or via Slides using graphics to represent market, financial, sales and performance information and trends to facilitate SLT strategy discussion and to communicate business status and direction to wider IMDC teams globally. Excellent slide-making and document creation skills are therefore needed.

Nature of Impact:

Serves as a key advisor and confidant to the EVP & GM of Data Centers, often operating behind the scenes to resolve challenges, mitigate risks, and prevent disputes from escalating.

Area of Impact:

Interacts across multiple functional areas, increasing interdepartmental efficiency. The impact of executed initiatives and strategic personnel changes will likely affect the entire organization.

Interpersonal Skills:

Must be effective in engaging stakeholders at all levels in a large, matrixed organization. Strong verbal and written communication skills are essential. This role requires the ability to build and sustain effective relationships with leaders and customers across the organization.

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