Offer summary

Qualifications:

Bachelor’s degree in Computer Science, MIS, or related field., 3+ years of technical support experience., Proficient in SQL/Oracle and cloud platforms (AWS, Azure, OCI, GCP)., Strong problem-solving and customer service skills, fluent in English..

Key responsibilities:

Serve as a trusted technical partner to resolve customer issues effectively.

Troubleshoot WMS-related issues and manage WMS environments.

Monitor SQL performance and ensure optimization of cloud-based solutions.

Maintain clear documentation and collaborate with internal and external teams.

Job description

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.

As a Technical Support Analyst, you are passionate about leveraging your technical expertise to provide seamless and efficient support solutions. You can apply your knowledge to assist customers in navigating complex technical requests, troubleshooting operational issues with our Warehouse Management System, manage customer configurations, support cloud solutions and monitor performance. You will collaborate enabling other teams and keep documentation up to date.

Your background includes a solid foundation in IT systems coupled with a customer-centric approach, ensuring that you not only resolve problems but also empower your customers to understand and prevent recurring issues.

What a day in the life looks like:

Serve as a trusted technical partner, applying active listening and empathy to resolve customer issues effectively.
Troubleshoot WMS-related issues, including ERP integrations, RF hardware, and labelling systems.
Analyse and escalate complex issues to third-party vendors with supporting data and context.
Manage WMS environments and configuration migrations across development, testing, and production.
Monitor SQL performance and cloud-based solutions, ensuring optimization and system reliability.
Maintain clear documentation, meet SLA targets, and collaborate with internal and external teams to ensure timely issue resolution.

This is a remote based role within Spain. Working pattern is Monday-Friday, 8am-5pm.

What you bring to the team:

Bachelor’s degree in Computer Science, MIS, or related field, with 3+ years of technical support experience.
Proficient in SQL/Oracle (queries, stored procedures, performance tuning) and cloud platforms (AWS, Azure, OCI, GCP).
Strong problem-solving and customer service skills, with the ability to prioritize and manage multiple issues independently.
Fluent in English with clear communication and documentation abilities.
Hands-on experience with WMS platforms (e.g., JDA/RedPrairie, Manhattan, SAP-WM, Oracle-WM) and barcode/RF hardware.
Familiarity with labelling software, reporting tools, and basic network troubleshooting (WAN/LAN).

Why join us?

At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.

We are an equal-opportunity employer and committed to inclusion in the workplace.

At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently.

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at jobs@infios.com.

#LI-REMOTE

We believe the future is better when supply chains work better.

This can only be achieved when we prioritize diversity, equity, and inclusion. It’s better for our people, better for our business, and better for the world.

That’s why at Infios we cultivate and celebrate our colleagues’ experiences and perspectives, whether they look, think, move, believe, or love differently than us. We are committed to fostering a diverse and inclusive work environment and pride ourselves on being an equal opportunity employer. We encourage people from diverse backgrounds to apply and all qualified applicants will receive equal consideration for employment without regard to gender and identity, age, race, religion, ethnicity, ancestry, sexual orientation or expression, disability, or veteran status.

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