Offer summary

Qualifications:

Strong verbal and written communication skills in English., Experience or knowledge in supply chain software, particularly warehouse and inventory management solutions., Familiarity with database queries (SQL/Oracle) and operating systems., Experience with ticketing systems like ServiceNow is preferred..

Key responsibilities:

Provide frontline support via phone and ticketing systems for software-related issues.

Gather details to assess and triage cases to appropriate internal teams.

Maintain accurate documentation within the ticketing system and ensure timely responses.

Collaborate with internal teams and partners to drive case resolution.

Job description

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.

At Infios, our Tier 1 Service Desk Analysts are the first point of contact, providing exceptional support for our global customers using our Supply Chain Software products.

Please submit resumes in English. Strong English speaking and writing communication skills are required.

What a day in the life looks like:

Provide frontline support via phone and ticketing systems to resolve software-related issues.

Gather key details to assess and triage cases to the appropriate internal teams.

Maintain accurate, detailed documentation within the ticketing system.

Ensure timely responses and resolutions in line with defined SLAs.

Collaborate with internal teams, vendors, and partners to drive case resolution.

Use empathy, active listening, and emotional intelligence to ensure excellent customer experiences.

What you bring to the team:

Excellent verbal and written communication in English.

Experience or industry knowledge in supply chain software such as warehouse management solutions or order/ inventory management solutions.

Experience in database (SQL / Oracle) queries and stored procedures.

Experience with operating systems and RF hardware.

Experience with labeling software (e.g., Bartender) and voice solutions such as Honeywell is a plus.

Familiarity with ServiceNow or other industry-standard ticketing systems is preferred.

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Why join us?

At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.

We believe the future is better when supply chains work better.

This can only be achieved when we prioritize diversity, equity, and inclusion. It’s better for our people, better for our business, and better for the world.

That’s why at Infios we cultivate and celebrate our colleagues’ experiences and perspectives, whether they look, think, move, believe, or love differently than us. We are committed to fostering a diverse and inclusive work environment and pride ourselves on being an equal opportunity employer. We encourage people from diverse backgrounds to apply and all qualified applicants will receive equal consideration for employment without regard to gender and identity, age, race, religion, ethnicity, ancestry, sexual orientation or expression, disability, or veteran status.

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