Offer summary

Qualifications:

Previous experience in customer service or support is essential., Proven sales experience is required., Strong German language skills, both written and spoken, are necessary., Solid PC skills and reliability in handling data are important..

Key responsibilities:

Serve as the main point of contact for clients’ customers via chat, email, or phone.

Address customer inquiries and concerns with professionalism.

Manage data changes, service requests, and orders in the system.

Provide tailored solutions and handle multiple customer service inquiries simultaneously.

Job description

About Us:
🚀 Together, we are transforming our industry and the way people work. We empower our Customer Service team members (Ambassadors) to live life on their own terms—flexibly and independently. "Follow your job" is a thing of the past; today it's all about "Let your job follow you." Our team members decide when, how long, and from where they work—worldwide! This leads to increased motivation and dedication, which in turn forms the foundation for enhanced performance and service quality. For our valued clients, well-known companies, and exciting brands, we create exceptional, personalized customer experiences that spark enthusiasm. Every interaction becomes a "Happyning"! 😊

What the Job Involves:

Be the main point of contact for our clients’ customers, whether via chat, email, or phone.
Address customer inquiries and concerns with confidence and professionalism.
Carry out and manage data changes, service requests, orders, etc. in our systems with care.
Provide tailored solutions to customers based on your expertise.
Handle customer service inquiries for various projects simultaneously to keep things diverse.
Take on additional inbound and outbound sales tasks: we’re looking for people with strong sales affinity who aren’t afraid to pick up the phone!

Requirements

Previous experience as a customer service agent or in customer support, along with proven sales experience, is essential.

Strong—ideally native-level—German skills, both written and spoken.
Quick comprehension and a preference for independent work.
Solid PC skills and reliability in handling data.
Enjoy communication, interacting with customers, and working in a 100% remote environment with a vibrant digital community. 🌐
A stable internet connection and a quiet home office setup are required.

Benefits

Work where others vacation. Your office is wherever you want to live and work: Use our technologically advanced “work from anywhere” solution, as long as you have a dedicated workspace and fast internet.

We provide you with the necessary equipment for your daily work to ensure the best possible service for our clients at your workstation.
You’ll receive several weeks of paid training and guided onboarding before you start.
Uncertain times call for secure solutions: with us, you’ll receive a permanent employment contract.
Maximum flexibility with full security: You decide when and how long you want to work—and receive above-average compensation.
From the application process to phone interviews and onboarding—everything happens virtually with us.
Support, fun, and so much more—thanks to our unique community approach! 🌈

If this speaks to you, and you bring the required qualifications and experience, as well as an interest in a remote position with an international focus, we look forward to your application. We’re excited to get to know you and to welcome talented team members from around the world to our company! Join us and let’s go Globl together. 🌍

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