Offer summary

Qualifications:

Solid understanding of computer hardware, printers, mobile devices, and Microsoft Operating Systems., 2 years of service desk experience is required., Excellent verbal and written communication skills to explain technical concepts clearly., CompTIA ITF+, CompTIA A+, or CompTIA Network+ certification is preferred..

Key responsibilities:

Serve as the first point of contact for technical assistance via phone, email, or ticketing system.

Diagnose, research, and resolve technical hardware and software issues for clients.

Maintain high levels of customer service and communicate ticket status until resolution.

Accurately document end-user installation procedures and perform related duties as assigned.

Job description

About Us
At Medix Dental IT, we are dedicated to our core values, providing top-notch IT solutions specifically tailored for dental practices. Based in the Midwest, we have been a trusted partner in dental technology integration and support since our founding in 2003. We collaborate with dental practices nationwide to manage their IT systems and offer strategic advice on technology decisions and compliance.

By becoming an extension of our clients’ practices, we minimize technology issues, enhance practice profitability, and boost overall satisfaction. Our commitment to quality and exceptional customer service has led to an impressive client retention rate, setting us apart in the industry.

If you are passionate about technology and committed to client satisfaction, we invite you to join our dynamic team and help us transform the dental technology landscape!

To learn more about our company, visit https://medixdental.com/.

Position Overview:
We are looking for a dedicated IT Support Specialist to join our Service Desk team and provide support to our dental office clients. In this position, you will assist clients (dental office staff) with technical issues through phone and email communication, building strong relationships while delivering exceptional customer service. You will gain exposure to a diverse range of products and services, addressing technical challenges related to hardware, software, peripheral equipment (such as phones and printers), and specialized dental imaging products.

Location: Remote; Anywhere in the USA
Hours: 8 AM to 5 PM CST, Monday through Friday
Compensation: $50,000 to $55,000/year

**This is not a C2C opportunity. Only candidates who reside in the USA will be considered.**

Key Responsibilities:

Live and support Medix’s Core Values
Serve as the first point of contact for our partners seeking technical assistance via phone, e- mail, or our automated ticketing system.
Diagnose, research, and resolve technical hardware and software issues.
Effectively communicate ticket status until service ticket is resolved.
Follow escalation guidelines when working on standard tickets.
Identify and escalate situations requiring urgent attention to team lead.
Maintain the highest possible level of customer service.
Provide accurate information on our IT products and services.
Accurately maintain end-user installation procedures, configuration procedures, and documentation.
Perform other related duties as required or assigned.

Characteristics Needed for This Role:

Proactive Problem-Solver: Ability to analyze issues, think critically, and develop effective solutions quickly. This includes diagnosing technical problems and implementing fixes.
Excellent Communicator: Excellent verbal and written communication skills to explain technical concepts clearly to non-technical users. Good listening skills to understand user issues accurately.
Excellent Customer Service: A strong commitment to providing positive user experience. Patience and empathy are crucial when dealing with frustrated or confused users.
Detail Oriented: Precision in troubleshooting and documentation to ensure issues are tracked accurately and resolved systematically.
Time Management Skills: Ability to prioritize tasks effectively, manage multiple requests, and meet deadlines while maintaining service quality.
Collaboration Skills: Willingness to work with other Service Desk team members and departments to resolve issues and improve processes.

What We Need to See:

A solid understanding of computer hardware, printers, mobile devices, Microsoft Operating Systems, Microsoft Office products, and other end-user applications is necessary.
2 years of service desk experience

We'd Love to See:

MSP experience
Experience in Dental IT or Medical IT support
CompTIA ITF+, CompTIA A+, or CompTIA Network+ certificate.

Why Joins Us?
At Medix Dental IT, you will be part of a supportive and innovative team dedicated to making a difference in dental practices. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth.

If you are ready to take your career to the next level and make a real impact in the dental IT field, apply now!
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***We appreciate your interest in joining our team. Due to the high volume of applications we receive, we are unable to respond to each applicant individually. If your qualifications match our needs, we will reach out to you for further discussions. Thank you for your understanding.***

 Medix Dental IT is committed to equal employment opportunities and all candidates will be evaluated based on qualification. Equal Opportunity is the Law.

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