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Enterprise Service Desk Analyst - ITS2

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Minnesota (USA)

Offer summary

Qualifications:

Bachelor's degree in Information Technology or related field., Strong knowledge of IT service management principles and practices., Excellent communication and problem-solving skills., Experience with service desk tools and ticketing systems..

Key responsibilities:

  • Provide first-line support for IT-related issues and inquiries.
  • Troubleshoot and resolve technical problems for end-users.
  • Document and track incidents and service requests in the ticketing system.
  • Collaborate with other IT teams to ensure timely resolution of issues.

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