Director Strategic Business Operations

Company :

Job Description : 

JOB SUMMARY

This job provides direction and oversight of their assigned departments, services, or programs. The incumbent is responsible for motivating and cultivating a team to provide excellent service, directing the identification of enhancements, development of strategic initiatives and accountability for the budget. Develops strategic planning and goals that set appropriate targets of execution for work processes within the business unit to meet performance goals and drive strategic change.  The incumbent is tasked with developing and leading their teams to attain operational goals that align with the organizational strategic plan within budgetary and quality goals. Directors assure resources are allocated and focused on both short-term project/program implementation and long-term strategic initiatives.

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
• Develops short, medium, and long-term plans to successfully implement operational policies and achieve business plan/strategic objectives.
• Manages highly complex areas requiring a high degree of business knowledge or a major contributor to revenue stream.
• Ensures current and evolving needs of internal and external stakeholders are met while maintaining strategic direction.
• Drives analysis of various business processes, and develops a deep understanding of key value drivers, and how to improve respective performance metrics
• Establish, monitor and work with team to continuously improve all aspects of operations.  Oversees end-to-end ownership of processes within scope.
• Generates and ensures continuous improvement of owned processes.
• Establishes and monitors key performance indicators for team growth and opportunity.
• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor's Degree

Substitutions

• 6 years of related and progressive experience in lieu of Bachelor's degree

Preferred

• Master's Degree

EXPERIENCE

Required

• 10 years in Strategic Planning, Healthcare, Insurance or Financial Services
• 5 years in a leadership or management role
• 5 years in Project and/or Program Management

Preferred

• 7 years in the Healthcare or Health Insurance Industry
• 7 years in a large operations environment

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• Six Sigma

SKILLS

• Excellent ability to motivate team members
• Exceptional communication skills
• Vision centered around strategic initiatives
• Change agent
• Ability to evaluate impact of changes to existing products or processes
• Demonstrated analytic and strategic problem solving skills, including process improvement

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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