Offer summary

Qualifications:

Bachelor's degree in Business Administration or related field preferred., Proven experience in a call center environment, with at least 2 years in a supervisory role., Strong leadership and communication skills to manage a team effectively., Proficiency in call center software and reporting tools..

Key responsibilities:

Oversee daily operations of the call center to ensure efficiency and quality service.

Train, mentor, and evaluate call center staff to enhance performance.

Monitor call metrics and prepare reports for management review.

Resolve escalated customer issues and ensure customer satisfaction.

Alerus (Nasdaq: ALRS) is a commercial wealth bank and national retirement services provider. We deliver diversified financial services including commercial and business banking, consumer banking, mortgage, wealth, and retirement and benefits. With thousands of commercial and consumer clients across our footprint, our experienced team serves a wide range of needs and industries. Our banking and wealth offices are in Grand Forks and Fargo, North Dakota, the Minneapolis-St. Paul, Minnesota metropolitan area, Rochester, Minnesota; the southern Minnesota area; Marshalltown, Iowa; Pewaukee, Wisconsin; and Phoenix and Scottsdale, Arizona. Alerus also operates a commercial wealth office in La Crosse, Wisconsin. Our retirement and benefits team serves advisors, brokers, employers, and plan participants across the United States. Our purpose to help our clients achieve theirs. Our core values — Passion for Excellence, Success is Never Final, Do the Right Thing, One Alerus — guide our mission to deliver holistic advice and exceptional service to our clients to help them achieve their financial goals. Through our employee stock ownership plan (ESOP), our team members are also company owners and have a vested interest in our clients’ success. With roots tracing back to 1879, we are a highly diversified company with a long-tenured history and commitment to serving our communities. We consistently receive recognition as a great place to work and do business, and we continuously strive to be a preferred employer and business partner. SBA Preferred Lender Member FDIC Equal Housing Lender Equal Opportunity Employer Investment products are not FDIC insured, not guaranteed, and may lose value

Required profile