Offer summary

Qualifications:

Fluent in French and English, both written and spoken., Excellent communication skills with a focus on empathy and active listening., Previous experience in customer support, ideally in a call center environment., Basic computer skills with strong problem-solving abilities..

Key responsibilities:

Communicate with customers via phone and email to assist with account creation and support issues.

Provide professional guidance and solutions to customer inquiries on a case-by-case basis.

Identify and report emerging issues and bugs to the supervision team for resolution.

Collaborate with functional teams to address and resolve customer-raised issues.

Job description

Reference: TESO

Sofia provides a vibrant social life with a variety of options for every taste and budget. The city offers numerous bars, pubs, clubs, and live music venues that cater to different preferences, so you can find a cosy place to hang out with your colleagues and friends.There are lovely coastal cities and beaches nearby, so you can easily have a spontaneous getaway - and with a job that allows you to work from anywhere within Bulgaria, it's even easier!

Click here to read more about moving to Bulgaria

We offer

Relocation package (flight, pickup at airport and 30 days accomodation)
Work fully remote from anywhere in Bulgaria!
Additional health insurance
6 weeks paid training
Good work-life balance with all weekends off
Low tax rate (approximately 10 %)
Bonuses
Team-building events

The job

You will be communicating via phone and e-mail regarding account creation issues, support with communication between hosts and guests on the client's platform, handling complaints etc. You will receive all necessary training to assist and guide the customers.

Your daily work will include tasks like these:

Provide professinal help and guidance to customers on incoming calls and tickets.
Provide solutions to device use questions on a case-by-case customer oriented approach
Play a crucial role in identifying emerging issues and bugs and communicating them to your supervision team for a fast resolution to the issue
Engage as required, with the supporting functional teams to resolve issues raised by customers.

Your qualifications

💭 You speak and write French at a native level and English fluently.

👂🏻 Excellent communication skills with the ability to empathize, listen attentively, and respond effectively to customer needs.

📞 Previous experience in customer support, preferably in a call center or similar environment.

💻 Basic understanding of computer handling. Strong problem-solving and troubleshooting skills, with a proactive approach to finding solutions.

If this sounds like a job you would like to pursue, or if you want to get help or learn more, you are more than welcome to contact us at info@jobsqd,com.

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