Education Engineer

Chronosphere 

Chronosphere is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing data complexity, optimizing costs, and remediating issues faster. The observability platform reduces data volumes and associated costs by 60% on average while saving developers thousands of hours. Chronosphere’s Fluent Bit-based Telemetry Pipeline optimizes and simplifies observability and security log data. The product transforms logs at the source and routes them to any destination without lock-in.

Recognized as a leader by major analyst firms, Chronosphere is trusted by the world’s most innovative brands, including Snap, Robinhood, DoorDash, and Zillow. Learn more at Chronosphere.io. Follow at LinkedIn and X.

About the Role

We're seeking a passionate and driven Education Engineer to join our team and help build our education program from the ground up. This is a unique opportunity to combine your deep technical expertise with your love for teaching and community engagement, with a strong emphasis on impactful content creation. You'll be instrumental in creating and delivering high-quality educational content to empower our users and the broader observability community.

You Will

• Primary Focus: Content Creation & Delivery:

  • Develop and produce high-quality, engaging technical content, including video tutorials, in-depth workshops, comprehensive blog posts, and detailed documentation.

  • Become a recognized subject matter expert on Chronosphere and observability best practices through your produced content.

  • Master the art of presenting complex technical concepts clearly and effectively, primarily through digital media.

• Customer Community Engagement (Primarily Online):

  • Actively participate in online customer communities and forums, fostering a supportive and collaborative learning environment through your content and direct interactions.

  • Gather feedback from the community to directly inform and improve your educational content.

  • Represent Chronosphere through online presence and digital interaction, focusing on building community through content.

• Curriculum Development:

  • Design and implement comprehensive educational programs tailored to different user personas, with a focus on scalable, digital delivery.

  • Identify knowledge gaps and develop digital strategies to address them.

  • Prototype and iterate on new, primarily digital, educational formats and approaches.

• Back-End Engineering & Observability:

  • Leverage your back-end engineering skills to understand and explain complex technical concepts within your content.

  • Apply your knowledge of the observability space (bonus!) to create relevant and practical content.

  • Work with the engineering team to ensure the educational content is technically accurate.

• Build from the ground up:

  • Assist in the creation of a brand new education team.

  • Provide input on the processes and tools the team will use.

  • Help define the team's culture.

• Fast-Paced, Minimal Structure Environment:

  • Thrive in a dynamic and fast-paced environment with minimal structure.

  • Embrace a "hustler" mentality, taking initiative and driving projects forward.

  • Prioritize shipping MVPs of educational content and iterating based on feedback.

You Have

• 10+ years of experience in the technology space

• 3+ years of back-end engineering experience

• Professional experience in teaching, training, or community education, with an emphasis on digital content creation

• Customer facing experience

• Excellent communication and presentation skills, optimized for digital delivery

• Comfort and confidence in front of a camera and with audio recording

• Ability to explain complex technical concepts in a clear and concise manner, primarily through digital formats

• A passion for helping others learn and succeed through online education

• A proactive and self-driven approach to work, with a focus on content production

• A “hustler" mentality with a focus on rapid prototyping and iteration of digital content

• The desire to help build a team from the ground up

Nice to Have

• Experience in the observability space

• Experience working in a remote-first environment

• Start up experience

Location - US Remote

Your Team - reports to Jessica West, Head of Customer Education

Our benefits

• Health Insurance Coverage

• Flexible Time Off

• Competitive Salary

• Stock Options

• And More

Chronosphere is an equal opportunity employer. You're encouraged to apply even if your experience doesn't line up exactly with the job description. Your skills, passion, and desire to make a difference will stand out. At Chronosphere, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge the standard. If you need additional accommodations to feel comfortable during your interview process, please email us at talent@chronosphere.io

Before clicking “Submit Application”. 

To support our Diversity, Equity, and Inclusion (DEI) initiatives, we urge applicants to omit personal identifiers, including names, and any details that explicitly indicate gender or ethnicity from their applications to reduce bias. However, applying through our Applicant Tracking System (ATS) will include identifiable contact information. Although this step is optional, Chronosphere is deeply committed to DEI. We recognize that achieving DEI is an ongoing journey for us as a company, and we believe it begins with our approach to hiring.

Identifying information includes your name, photos, LinkedIn URL, email address, and more.