Offer summary

Qualifications:

Senior-level experience in solution architecture and technical design., Strong understanding of loyalty and rewards product domains., Familiarity with integration of loyalty platforms and data management., Experience in healthcare or regulated industries is a plus..

Key responsibilities:

Design and implement scalable tech solutions for loyalty programs.

Collaborate with product managers and business teams to align solutions with business objectives.

Navigate complex environments with legacy systems and ensure effective integration.

Understand and leverage core digital experience platforms like AEM, CDP, and Salesforce.

Job description

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 6,500 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

Key aspects:

• Senior Resource: The role requires senior resources capable of strategic thinking and technical leadership.

• Solution Design Focus: A primary responsibility is solution design, ensuring a clear definition of the purpose, scope, and implementation of solutions.

• Understanding Architecture: A fundamental requirement is an understanding of architecture to design effective solutions.

• Technical Design Skills: Specifically within the loyalty and rewards product domain, there's a need for someone with skills in solution architecture and technical design.

• Integration Knowledge: The Solution Architect needs to understand how loyalty platforms integrate with other systems, including orchestration platforms, mobile apps, and potentially payment systems.

• Data Acumen: Given that data is a "hairy problem" for our client, experience with data and how it relates to loyalty programs will be critical. This includes understanding data objects and potentially building pipelines and rules.

• Platform Understanding: A strong understanding of our client's core digital experience platforms is essential. This includes Adobe Experience Manager (AEM/AE), Adobe Customer Data Platform (CDP) (which is becoming the system of record for member engagement), and Salesforce (used for CRM). Knowledge of Snowflake as the enterprise data platform is also relevant.

• Vendor Awareness: Familiarity with relevant vendors in the loyalty and payment processing space (e.g., Tesus, BIW, Stripe) is beneficial.

• Healthcare/Regulated Industry Experience: While not explicitly stated for this specific role, experience in healthcare or other heavily regulated industries (like insurance or banking) is generally emphasized.

• Strategic Alignment: The Solution Architect needs to ensure that the loyalty and rewards program is aligned with business objectives, such as improving care gap closures and enhancing the perceived value of health plans.

• Collaboration: This role will likely involve collaboration with product managers, business teams, and potentially external partners and consultants.

• Navigating Complexity: The environment is described as complex, with numerous legacy systems and a history of growth through acquisition, requiring the ability to navigate ambiguity

#LI-SC1

#Mid Senior

Why join us?

- Competitive Salary

- Generous paid vacation days

- Unlimited sick time

- 100% paid health & dental benefits starting day one

- Annual profit-sharing distribution

- Retirement match

- Paid parental leave

- Dedicated career advisor

- And so much more…

Collaboration is our superpower, diversity unites us, and excellence is our standard.

We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment. We encourage applications from diverse and underrepresented groups to our job positions.

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