Offer summary

Qualifications:

5+ years of sales engineering or solution consulting experience in a SaaS organization, Applied understanding of teaching, instructional design, or education administration, Technical understanding of education technology, web technology, systems integration, and APIs, Strong presentation skills and ability to engage with diverse stakeholders..

Key responsibilities:

Partner with Account Executives to manage complex, multi-stakeholder opportunities

Develop and deliver tailored product demonstrations for various educational sectors

Analyze customer goals and technical requirements to propose suitable solutions

Collaborate with customer experience teams to ensure a positive customer journey.

Job description

Instructure was founded to define, develop, and deploy superior, easy-to-use software (and that's what we did / do / will keep on doing.) We are dedicated to the fight against iffy, mothbally, shoddy software. We make better, more usable tools for teaching, learning and employee development (you know, stuff people will actually use). A better connected and more open edtech ecosystem. And more effective ways for everyone everywhere to access education, make discoveries, share knowledge, be inspired, and do big things. We accomplish all this by giving smart, creative, passionate people opportunities to create awesome.

So here’s your opportunity...

We are looking for an experienced, articulate, and passionate education technologist to become a Senior Solutions Engineer (SE) having the primary objective of helping guide prospective customers in their Instructure Learning Platform evaluation process. Specifically, evaluations of Canvas LMS, Canvas Studio, Canvas Catalog, Canvas Credentials, and Impact by Instructure.

SEs are the primary knowledge resource for the sales team. They are responsible for identifying deployment and technical issues for assigned accounts during the pre-sales process, considering creative solutions and establishing and maintaining strong relationships throughout the sales cycle. Working in collaboration with their assigned Regional Directors (RDs) and Channel Partners, SEs play an essential role in the sales process, acting as technical advisor and product advocate; thoughtfully considering customer needs to arrive at a best solution.

This SE position will be based in Australia and will partner with our Account Executives. Candidates must be willing to travel up to 50%.

About the Role

Partner with Account Executives to manage complex and multi-stakeholder opportunities.

Develop and deliver tailored product demonstrations that are simple but engaging to a range of sectors including Higher Education, K12 and Registered Training Organisations (RTOs).

Discover and analyse individual customer goals and pain points and map those back into the appropriate Platform solution(s).

Analyse and respond to technical requirements in RFIs/RFPs and determine which Instructure solutions, services and partners will be required to meet the client needs.

Understand and document customer requirements to support a successful evaluation, proof of concept and implementation.

Be a lifelong learner and develop your and your team's skills continuously.

Partner closely with our customer experience teams to ensure an amazing customer experience - for life.

About You

Recommended 5+ years of sales engineering or solution consulting experience in a SaaS organisation

Applied understanding of teaching, instructional design, or education administration.

Technical understanding of education technology, web technology, systems integration, SaaS, student information systems, APIs, etc.

Self-motivated, self-reliant, collaborative, and communicative.

Articulate and compelling presentation skills with the ability to present to a wide range of stakeholders, both virtually and face to face and in high stakes scenarios.

Organised and analytical, able to eliminate sales obstacles through creative and adaptive approaches.

Must be prepared for extensive domestic and international travel if/when conditions permit (up to 50%).

Get in on all the awesome at Instructure!

Excellent benefits and perks because we want you to be happy and healthy:

business travel insurance, contribution to your health and fitness/welfare, life insurance, study leave, tuition reimbursement and more!

Active support for your professional development utilising online and in person learning opportunities, mentoring, and a hands-on approach to management by managers who actually care.

Company-provided Mac laptop.

Most importantly, you get to work with a tight-knit team who embrace innovation and are committed to being excellent at what they do.

Required profile