Offer summary

Qualifications:

3rd and 4th-year university students in Marketing, Communications, Business, or related fields., Strong research skills and attention to detail., Excellent written and verbal communication skills in English; Spanish and/or Portuguese are a plus., Basic understanding or strong interest in mobile apps, analytics, and customer success..

Key responsibilities:

Assist the Customer Engagement team with day-to-day operations.

Help develop examples and best practices for Storyly’s Playbook.

Conduct research on clients, industry trends, and app usage to support strategies.

Analyze customer health scores and dashboard activities to identify engagement opportunities.

Job description

About Storyly

Storyly is a product that operates under AppSamurai Inc. and is the only user engagement platform that brings stories to your mobile app. You can integrate into your app easily, create stories for your users, and track results. With native SDKs and intuitive dashboards, Storyly empowers mobile apps to boost engagement, retention, and monetization through immersive content formats. We work with global brands to turn app experiences into unforgettable journeys. The easiest way to explore Storyly is to check out www.storyly.io

About the Role

As a Customer Engagement Intern, you’ll support our Customer Engagement Managers in delivering exceptional service to our customers across various industries and different regions. This is a hands-on internship where you’ll contribute to customer success stories, dive into research, and help shape the way we inspire and empower our partners.

What we're looking for

3rd and 4th-year university students preferably from Marketing, Communications, Business, or a related fieldAble to commit 3-4 days a week for at least 3 months

Curious, proactive, and eager to learn — not afraid to ask questions or try new things

Strong research skills and great attention to detail

Excellent written and verbal communication skills in English is a must (Spanish and/or Portuguese are a strong plus)

A basic understanding of — or strong interest in — mobile apps, analytics, and customer success

What you'll do

Assist the Customer Engagement team with day-to-day operations

Help develop inspirational examples and best practices for Storyly’s Playbook, showcasing creative and high-performing use cases

Conduct research on existing and potential clients — including industry trends, app usage, and their content on social media — to support Storyly’s strategies

Help analyze customer health scores and dashboard activities to gather insights and identify engagement opportunities

Collaborate with the team to organize and update internal resources, presentations, and materials

What's in it for you

Experience working with an international, fast-paced SaaS company

Insight into mobile marketing, user engagement strategies, and content optimization

Exposure to real-world client communication, strategic planning, and analytics

Mentorship and guidance from a dynamic and supportive Customer Engagement team

Hands-on experience with CRM, Customer Success, and Support tools such as Salesforce, Custify, Intercom, Linear, and more

Required profile