Extensive experience in Product, Product Support, or Business Analytics roles., Exceptional verbal and written communication skills., Familiarity with Agile methodologies and software application development processes., Proficient in tools like Google Suite and Atlassian products..
Key responsibilities:
Serve as the Voice of the Customer and support the development team in feature breakdown.
Collaborate across teams to prepare sprint plans and document stakeholder requests.
Manage the product backlog and prioritize tasks based on user feedback and business needs.
Lead Agile ceremonies and facilitate continuous improvement within the team.
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Vetstoria
51 - 200
Employees
About Vetstoria
Built by veterinarians, for veterinarians.
Vetstoria facilitates veterinary practices' digital transformation to become more robust and adaptable with tools such as real-time online booking, high-end veterinary telemedicine, online payment and more. Integrated with over 30 practice management systems globally, Vetstoria caters to the full VCPR ecosystem, benefiting both veterinarians and pet-owners by offering automated processes, front-desk workflow optimizations and analytics which help practices realise their full growth potential.
Founded in 2015, Vetstoria now serves over 5000 practices worldwide with offices in EMEA, North America, and Asia-Pacific.
Leave a review of our services: http://bit.ly/VetReview
The Product Owner will play a critical role in executing the product vision for our phones platform. This individual will work closely with cross-functional teams—including development, design, QA, and customer success—to deliver features that align with our business goals and meet the needs of our users. The Product Owner will be responsible for translating high-level product strategy into actionable tasks and ensuring that the team delivers high-quality, valuable product increments in an Agile development environment.
Apply if you're excited to:
Be the Voice of the Customer. Provide guidance to team members and elevate R&D team understanding of users (both internally & externally). Support the development team in breaking down features into “ready for development” stories. Conduct feedback sessions with customers and customer-facing teams for pre-development input
Collaborate Across Teams. Prepare and deliver sprint plans, product updates, meeting notes, and summary documentation with teams including CX, PMM, and UX. Work with stakeholders to document and scope requests for intake/discovery, provide updates, and proactively keep leads apprised of stakeholder or internal concerns
Manage the Backlog. Work closely with the Product Manager to lead the development team on complex projects. Prioritize and refine tasks in the product backlog to align with the roadmap, emerging business needs, and user feedback. Triage production bugs and customer requests
Gather Requirements. Serve as a trusted advisor for stakeholders, developing user-centered solutions that align with the product roadmap and key business outcomes. Define the success criteria used for testing and acceptance from the development team
Lead Agile Ceremonies. Set clear sprint goals and deliverables, ensuring focused and achievable scope to demo every sprint end. Promote continuous improvement and facilitate key Agile ceremonies, including sprint planning, refinement, demos, and retrospectives
Remove Blockers. Support team members in getting what they need to execute task-level requirements and work plans by following up with cross-team colleagues or performing lightweight directed research
Create and Validate Product Artifacts. Develop specifications, write user stories with clear criteria, and finalize functional documentation that will be used to facilitate product enablement. Validate product use cases and feasibility through demos with internal SMEs, users, and secondary audiences
Monitor Product Metrics. Define and track key metrics for the product. Use data insights to guide decision-making, detect pain or gain points, and iterate on the product to improve user satisfaction
About You
Extensive experience in a Product, Product Support, or Business Analytics role with a proven ability to collaborate closely with Product, Engineering, and Customer Experience teams
Demonstrated management experience through leading individuals and processes to improve efficiency, operations, and customer satisfaction
Exceptional verbal and written communication skills, as evidenced by your contributions to internal knowledge bases, Help Center articles, and cross-departmental technical and non-technical communications
Familiarity with software application development processes and methodologies, including Agile practices, supported by your proactive problem-solving and documentation efforts
Proficient in using a variety of tools and platforms, including Google Suite, Atlassian products, and knowledge management systems, with a strong aptitude for quickly mastering new tools
Ability to balance technical constraints with user needs and business goals, consistently identifying issues, proposing effective solutions, and driving results
A proactive, empathetic, and resourceful approach, with a proven track record of pushing for company-wide process improvements and following through on complex challenges
Strong collaboration skills, with a passion for teamwork and a commitment to owning problems until they are fully resolved
Benefits & Perks
Medical coverage for employees and dependents (80-90% covered by employer)
Employer HSA contribution with HDHP
401(k) match up to 3.5%
Dependent Care Flexible Spending Account (FSA)
Dental & Vision coverage available
Basic Life and AD&D Insurance
Short and Long Term Disability
Flexible Time Off & 12 Paid Annual Holidays
Paid Parental Leave
Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
$250 Annual Stipend for Learning and Development
Petvisor operates through two main divisions: PetDesk in North America and Vetstoria in EMEA and APAC. The company offers an ecosystem of top-tier client engagement solutions for the pet healthcare and services communities, enhancing communication, service quality, and client retention. With its cutting-edge solutions, Petvisor supports over 10,000 veterinary clinics and over 400 grooming facilities and serves over 20 million pet parents worldwide.
Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.
Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.
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Required profile
Experience
Spoken language(s):
English
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