Commercial Claims Adjuster - Recovery

Who we are:

Nirvana is on a mission to harness the power of data to revolutionize commercial insurance and enable a safer world. We are bringing much-needed innovation into the legacy, trillion-dollar commercial insurance industry. We have developed cutting-edge predictive models that use real-time IoT data from billions of connected devices, allowing us to better understand and price risk. Our AI-driven platform fundamentally changes the way an insurance company operates with personalized risk scoring, faster underwriting, modernized claims, and proactive, data-driven insights to help customers prevent accidents.

We’ve already proven the scale—reaching well over $100 million in premiums and more than doubling year over year. Our data moat is growing exponentially with more than 20 billion miles of telematics data, leading to more predictive models and new insights into how we can better understand and reduce risk. Altogether, our loss ratio, efficiency, and customer experience are redefining what can be done in the industry.

With $170+ million raised, including an industry-leading Series C round in January 2025, we’re only accelerating our growth, with strong support from top-tier VCs including Lightspeed, General Catalyst, and Valor. Nirvana’s leadership team has previously helped scale multi-billion-dollar companies from scratch, including Samsara, Rubrik, and Flexport, and includes industry veterans from Hiscox, The Hartford, and RLI.

About the role:

We are excited to continue our pattern growth by adding a Claims Recovery Adjuster to our claims organization to help continue the build out of our internal claims program. In this role, you will play a critical role in driving Nirvana’s world class claims organization by handling all recovery aspects for our first and third party claims, including cargo.

We’re a distributed team spread across the US and India, with offices in San Francisco, CA & Columbus, OH. For this role we’re open to candidates in the southern, midwest, and northeast regions of the United States.

What you’ll do:

• Review coverage and damage analysis 

• Review and provide input on liability decisions and recovery opportunities

• Collaborate with the members of the Claims and Claims leadership team 

• Provide recommendations on settlement negotiations and recovery litigation management

• Utilize data available to drive focus on claim trends

• Handle special projects or additional duties assigned related to your role as an individual contributor of the claims organization 

About you:

• 5-10 years of experience in auto and/or transportation claim adjudication

• At least 3 years of exclusive insurance recovery and subrogation experience

• Active adjusters license in home or designated home state

• Consistently exceeds targets including, but not limited to, cycle time and recovery rates  

• Strong written and oral communication skills

• Bias-to-action - you’re not afraid to get your hands dirty and stretch yourself

• Owner mentality - take accountability for your actions and results

• Strong collaborator with team members based across the country and the world 

• College degree or minimum of 8-years of claims experience with an emphasis in auto claims and/or claims recovery

• Successfully able to work in high-growth & ambiguous start-up environments
  

Benefits:

• Competitive salary & equity

• Medical, dental & vision insurance

• 401k with company match

• Unlimited PTO

• #LI-Remote