Offer summary

Qualifications:

3+ years of experience in Customer Success, Account Management, or similar roles, preferably in enterprise software or SaaS., Bachelor's degree or equivalent experience., Strong coordination skills with experience working across multiple departments., Exceptional communication and presentation abilities, with high emotional intelligence..

Key responsibilities:

Serve as the main point of contact for an assigned portfolio of enterprise customers.

Drive customer adoption, satisfaction, and retention through proactive engagement.

Coordinate with internal teams to resolve customer issues and implement solutions.

Track and analyze customer health metrics to anticipate needs and drive renewals.

Job description

The Opportunity

We are Beyond Identity, a Series C startup in the identity security space, backed by world-class investors including NEA, Evolution Equity, Koch Disruptive Technologies, and Jim Clark. Our innovative passwordless identity management solutions provide enterprise-grade security to multinational organizations across the US and Europe. Headquartered in New York City, we embrace a flexible work culture that supports fully remote options for team members outside of NYC. As a Customer Success Associate, you will be the primary advocate for our customers, ensuring they realize maximum value from our identity security solutions. You'll build strong relationships with key stakeholders across client organizations, drive successful implementations, and serve as the bridge between our customers and internal teams.

What You Can Expect to Do:

Serve as the trusted advisor and main point of contact for an assigned portfolio of enterprise customers
Drive customer adoption, satisfaction, and retention through proactive engagement and strategic guidance
Coordinate cross-functionally with internal teams (Product, Engineering, Finance, RevOps, Sales, and Marketing) to resolve customer issues and implement solutions
Manage the complete customer lifecycle from onboarding through expansion and renewal
Identify growth opportunities within existing accounts and work with Sales to capitalize on them
Track and analyze customer health metrics to anticipate needs and drive renewals and upsells
Document customer feedback and feature requests to inform product development
Develop and maintain in-depth knowledge of our product offerings and industry best practices
Educate customers on our products and drive value by expanding their use of our differentiating features

What We Hope You’ll Bring:

3+ years of experience in Customer Success, Account Management, or similar customer-facing roles, preferably in enterprise software or SaaS
Proven ability to manage complex projects from inception to completion
Strong coordination skills with experience working across multiple departments
Exceptional communication and presentation abilities, with demonstrated skill in translating technical concepts to various stakeholders
High emotional intelligence with the ability to navigate challenging customer situations diplomatically
Detail-oriented with excellent organizational skills and ability to manage multiple projects simultaneously
Experience with cybersecurity, identity security, or related software is a plus
Bachelor's degree or equivalent experience

Perks at Beyond Identity:

Unlimited PTO plus 13 Paid Company Holidays
Generous Medical, Dental, and Vision Plans
HRA Account - An additional $3500 (for employee only) or $6000 (for employee and dependent(s) per year to help offset some out of pocket expenses
Paid Parental Leave
401K Plan
Fun Company Events
Competitive Salary + Equity Compensation Packages
Weekly company meetings led by our CEO promoting transparency and communicating company news

Beyond Identity Inc. is an equal opportunity employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

About Company

Beyond Identity is revolutionizing digital access for organizations looking to improve protection against cyber attacks and deliver the highest levels of security for their workforces, customers, and developers. Its suite of passwordless, phishing-resistant, and Zero Trust Authentication solutions improves security and user experience. The platform delivers continuous risk-based authentication incorporating security telemetry from the zero trust ecosystem to ensure only valid users and secure devices gain or maintain access to critical resources. Organizations like Snowflake, Cornell University, and World Wide Technology rely on Beyond Identity’s highly available cloud-native platform to thwart attacks and advance their zero trust strategies. To learn more about Beyond Identity’s FIDO2 certified multi-factor authentication (MFA) solutions, visit beyondidentity.com and stay connected with us on LinkedIn, X, and YouTube.

Required profile