Offer summary

Qualifications:

Bachelor's degree required., Less than 3-5 years of technical experience., Experience in problem analysis and process documentation., Strong analytical skills and creative problem-solving ability..

Key responsibilities:

Develop and implement procedural documentation for IT functions.

Analyze performance measures and maintain balanced scorecards and dashboards.

Bridge the gap between business needs and technical solutions.

Make independent decisions regarding work methods and process improvements.

Job description

Details
Department Number Code: 12473
Job Posting ID: HUMJP00032867
Job Posting Title: ITSS-Business Analyst
Description: The DGPO IT Business Analyst plays a pivotal role in the development and implementation of robust procedural documentation, optimizes performance through process improvement activities, and bridges the gap between business needs and technical solutions, ensuring the successful delivery of an efficient and user-friendly data management solutions. The IT Business Analyst work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. The IT Business Analyst devises measures and targets to assess and optimize the performance of IT functions, services, projects, and any related improvement initiative. Identifies and analyzes performance measures and metrics, develops and maintains balanced scorecards and dashboards, and evaluates and monitors performance in IT-related areas. May include compliance validation. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Required Qualifications
Bachelor's degree
Less than 3-5 years of technical experience Experience in problem analysis and process documentation Experience with Microsoft office suite Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications
Knowledge of SQL and requirements documentation Experience analyzing and presenting complex data Strong analytical skills and creative problem-solving ability Six Sigma Certified

Job Posting Start Date: 05/19/2025
Job Posting End Date: 08/01/2025
Business Group: IT Strategic Sourcing
Facility: Remote USA, Texas
Site: Texas

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.