Program Manager

Job Title:   Program Manager

Reports to: Director, Program Services

Location: Remote

Job Status: Full-time, Exempt

Job Summary:

Clinical Education Alliance is a global leader in delivering innovative and impactful solutions across healthcare education, market insights & engagement, and medical communications, empowering healthcare professionals with the knowledge, insights, and tools they need to stay at the forefront of their fields and improve patient outcomes. With a steadfast commitment to scientific rigor, cutting-edge formats, and engagement strategies CEA sets the standard for professional development and healthcare communication. Our expansive reach and expertise enable us to drive healthcare excellence across the care continuum, ensuring meaningful connections between healthcare teams, stakeholders, and the patients they serve.

This position assists in the day-to-day management of CCS insights and engagement education programs and medical communications programs. The position will support the development of virtual, live, and hybrid programs with a variety of tasks from program kick-off to post-program completion. 

Job Responsibilities:

• Program Management:
  1. Manages and executes multiple programs within assigned product offering to ensure all aspects are delivered on time, within budget, and of the highest quality. Working cross functional teams: account management, science, and other assigned stakeholders
  2. Serves as the product expert to deliver high quality experience and execution
     • Can work in any product vertical, as needed
  3. Understand program-level objectives and ensures program execution meets the objectives and expectations. 
  4. Applies critical thinking to develop and manage project timelines, based on the scope and delivery date. Align with account management on overall timelines to meet the client expectations
  5. Collaborates effectively with internal shared services, external vendors and partners to provide exceptional services and deliverables to our clients
  6. Acquires and maintains knowledge of assigned clients' MLR process, standards, and timelines, stay attuned, and communicates changes to the process. Manages the MLR submission and approval process for assigned projects (if required)
  7. Faculty recruitment and relationship development (when required)
  8. For assigned Activeer projects: HCP attendee qualification (live/virtual)
  9. Establishes credibility and trusting, respectful working relationships
• Communication:
  1. Establishes and facilitates good communication and information sharing between the various team members
  2. Provides team with regular project updates and leads discussions for efficiencies to support quality and on-time delivery
  3. Provides program information to project stakeholders and to the clients as needed
• Critical Thinking / Problem Solving:
  1. Displays critical thinking to solve challenges and problems, and consistently develops scenarios, and promotes solution-based alternative and align on strategy w/ management
  2. Identifies best practices and efficiencies within the identified product offering(s)
• Financial responsibility:
  1. Manages program against budget, and to revenue recognition goals.
• Other tasks as assigned

CEA Core Values

Innovation – Creating, Leading Edge, Unique

• Demonstrates an openness to new ideas or strategies.
• Requires supervision support for new tasks and seeks to understand strategy.
• Brings innovative ideas forward for consideration.

Passion – Driven, Focused

Integrity – Credibility, Fairness, Quality, Accuracy, Trustworthiness

• Demonstrates self-awareness of strengths and looks for support for developmental strategies.
• Adapts communication style to match situational needs; effectively articulates written or verbal information to manager's cross-functional teams.
• Proactively identifies challenges and problems and consistently develops solution-based strategies.
• Executes priorities to execute and deliver on time and within budget.

Team – Alliance of thoughtful people driven by our core values.

• Embraces flexibility in work efforts to meet deadlines and budget.
• Begins to influence other teammates and address their concerns to gain support to achieve project/department goals.
• Seeks opportunities to mentor others by sharing personal experiences.
• Proactively impacts company and department goals.

Job Performance Measurements This position will be measured on:

• Programs launched on-time
• Program completed on-time (revenue recognition) 

Skills & Abilities

• Strong interpersonal and communication skills (oral and written)
• High energy level; ability to work with a sense of urgency
• Ability to work independently and show initiative
• Organizational skills and the ability to handle diverse takes with time demands
• Strong Microsoft skills (Word, PowerPoint, Excel, and Outlook)

Education/Qualifications:

• Undergraduate degree and/or 2-3 years’ experience within project and/or account management
• Knowledge of and skills in managing program life cycles
• Skill and ability in budget development
• Basic understanding of project financials

Travel/Hours Requirements: 

• Up to 25% of the time
• Domestic and international travel
• Position requires work outside of normal business hours including nights and weekends

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor. 

Clinical Education Alliance and its subsidiaries provide Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other non-merit factor.