Offer summary

Qualifications:

Bilingual in English and Spanish is required., Strong oral communication skills with clear diction and proper grammar., Prior customer service or troubleshooting experience is preferred., Demonstrated STRIVE values: Service, Tenacity, Responsibility, Integrity, Versatility, and Entrepreneurship..

Key responsibilities:

Communicate proactively and professionally with customers.

Respond to inquiries and provide information to exceed customer expectations.

De-escalate upset customers and explore options to satisfy their needs.

Identify root causes of inquiries through probing questions to determine the best solutions.

Job description

If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home, this may be the perfect opportunity for you!

Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter—and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.

Qualifications:

Proven track record of ALL of the following STRIVE values:

[S]ervice
[T]enacity
[R]esponsibility
[I]ntegrity
[V]ersatility
[E]ntrepreneurship
Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
Strong desire to be helpful and take ownership to resolve customer situations
Empathetic and active listening
Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
Positive outlook and enthusiastic attitude
Conscientious team player
Driven by delivering results
Professional demeanor, put together
Dependable and consistent, history of good attendance
Naturally curious with an aptitude for learning and understanding quickly
Ability to multitask by reading, typing, and navigating through applications while speaking with customers
Prior customer service/troubleshooting experience preferred
BILINGUAL (English & can SPEAK SPANISH)

Responsibilities:

Communicate with customers in a proactive and professional manner.
Respond to questions and provide information while exceeding customer expectations.
De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
Identify root cause of inquiries by asking probing questions to determine the best solution.
Maintain required product knowledge to deliver best in class service.

Details: