Mgr, Inside Sales - AMR, US Pacific

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

The Mgr, Inside Sales is responsible for strategically leading the Inside Sales Team. As the team leader, the Mgr, Inside Sales is accountable for achieving and exceeding department level business objectives at the regional level. Deliverables include developing & deploying execution strategies; recruiting, hiring, training, managing and developing Inside Sales staff; collaboration with field sales and other commercial managers in the successful execution of cross-departmental projects; providing feedback and proposals to Regional senior/executive sales management to assist executive decisions; managing department level budget allocation/analysis, accurate sales forecasting/analysis, departmental ROI analysis and reporting to regional senior/executive management. The Mgr, Inside Sales's team is responsible for lead qualification, assisting field sales staff with pre-sales customer-facing activities and handling the entire sales process for target products, accounts and/or opportunities below a defined revenue threshold

Key Responsibilities

- Leads, inspires, controls, organizes and directs both the tactical and strategic activities.
- Develops systems and tools to enable and track optimal sales performance.
- Ensures a high level of liaison with other departments & staff to ensure co-ordination of activities and understanding of common goals.
- Provides regular reports on status of specific sales, the market and competitor activities.
- Represents the company professionally, ethically and morally at all times.
- Talent Development activities include developing training plans with employees to ensure they have the necessary expertise to successfully perform their jobs, provide ongoing guidance to employees, and career counseling to help employees develop and advance in their careers.
- Performance management activities include setting performance standards, ensuring employees have appropriate and realistic job goals, providing ongoing feedback about employees’ performance, conducting performance appraisals, including assessing how the employees have performed and how they can improve their performance, developing performance improvement plans and providing rewards for employee accomplishments.
- Directly assists at high value customer accounts to facilitate the sale of Illumina’s products and services.
- Ensures that Inside Sales personnel record timely and accurate account/contact details within Illumina’s CRM database.
- Responsible for ensuring that Illumina’s commitment to customer satisfaction is performed, delivered, and constantly improved.
- Routinely forecasts, monitors, and controls expenses within assigned expense budgets. Routinely and accurately forecasts customer demand (i.e., product quantities and dollars, orders, shipments).

Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

Qualifications Minimum Requirements
- Bachelor's Degree

The estimated base salary range for the Mgr, Inside Sales - AMR, US Pacific role based in the United States of America is: $105,600 - $158,400. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.

At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.