Contact Center Representative - Remote at Urrly

Start ASAP. Work remote—from Puerto Rico. Get paid to help people.

We’re hiring 5 Schedulers based in Puerto Rico to support a growing healthcare program. This is a remote role, but you must be physically located in Puerto Rico.

You’ll be on the phones—outbound and inbound—helping members book appointments for in-home and telehealth services. You’ll also support the Spanish-speaking queue, so fluency in Spanish is a must.

This job’s all about accuracy, empathy, and follow-through.

What You’ll Do:

• Make outbound calls to schedule and confirm appointments

• Handle inbound calls from members, mostly in Spanish

• Document all interactions in the scheduling system

• Follow up with members if appointments are missed or need rescheduling

• Make sure every call ends with a clear next step for the member

• Flag any urgent issues to supervisors right away

What You Bring:

• Experience in scheduling, customer service, or a call center

• Comfortable speaking with people in both English and Spanish

• Know your way around basic systems like CRMs or scheduling tools

• Work well in a structured, fast-moving environment

• Show up on time, every time—reliability is non-negotiable

• Able to work PST hours from Puerto Rico, with a bit of flexibility

The Details:

• Remote role (Puerto Rico only)

• Start date: April 21

• Full-time hours

• Pay: $15–$17/hour, depending on experience

If you’re dependable, bilingual, and ready to start fast—we want to hear from you.