Offer summary

Qualifications:

Bachelor’s Degree in a relevant field is required., Minimum of 3 years' experience in a healthcare setting is necessary., Proficiency in healthcare policies, procedures, and information systems is essential., Willow Certification is required for this role..

Key responsibilities:

Serve as the primary analyst for Epic maintenance, build, and configuration.

Manage client trouble tickets and requests, ensuring accurate documentation and resolution.

Lead application build for Epic upgrades and support go-live activities in a command center setting.

Proactively identify areas for improvement and mentor junior analysts while fostering strong client relationships.

Job description

Transform Your Career

We deliver unparalleled opportunities for growth and career advancement. Our dynamic, entrepreneurial culture supports your journey every step of the way.

Embrace new challenges and deliver real value to some of the world’s most valuable Fortune 100 brands, growth companies transforming their industries, and mid-market firms that need help navigating the defining moments of their lifecycle. Work side by side with business leaders to solve complex client challenges and make a true impact. Love what you do as part of a diverse organization committed to collaboration and continuous learning.

The Team - Healthcare IT Services

Highspring enables healthcare organizations to realize the most value from their technology and resources through Managed Services, Data & Analytics, EHR, ERP, Advisory, and Cybersecurity services. Its award-winning industry experts deliver Consulting, Managed Services and Talent Solutions to providers, payers, life sciences and technology organizations.

Formerly known as Pivot Point Consulting, we are currently ranked #1 Best in KLAS: Managed IT Services and #1 Best in KLAS: Technical Services, and has been repeatedly recognized as a top performer by KLAS in multiple categories, including Best in KLAS: Overall IT Services Firm in 2022 and #1 Best in KLAS: Overall IT Services Firm in 2020.

Your Impact

The Senior Epic Analyst II is responsible for configuring, managing and supporting clinical applications within the Epic electronic health record (EHR) software for healthcare clients. This role works support and maintenance tickets, performs routine build, participates in on-call rotation and works on special projects (including Epic Upgrades) as needed by the client.

Duties and Responsibilities:

Serves as primary analyst for Epic maintenance, build, and configuration
Manages client trouble tickets and requests, ensuring accurate documentation and resolution
Leads application build for Epic upgrades and handles Nova Note Review and Build
Implements testing procedures and supports go-live activities in a command center setting
Proactively identifies areas for improvement, mentors junior analysts, and fosters strong client and peer relationships

What Do You Need to Succeed?

Minimum Qualifications

Bachelor’s Degree required
Minimum of 3 years' experience in a healthcare setting required
Proficiency in healthcare policies, procedures and information systems required
Willow Certification Required

Desired Competencies: 

Accountability- Holding self and others accountable to meet commitments
Communicates Effectively- Develops and delivers written and verbal communication that conveys clear understanding of different audiences and their levels of comprehension. Active listener to ensure clear understanding
Customer Focus- Builds strong relationships and delivers customer-centric solutions
Optimizes Work Processes- Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Tech Savvy- Anticipates and adopts innovations in business-building digital and technology applications

Location: 100% Remote

Travel Requirements: Less than 5% (almost no travel)

Required profile